Clinical Scheduling Advocate: Access & Care Coordination

Cooper University Health Care; Cherry Hill Township (NJ); On-site; USD 45,000 - 60,000; Full time

Job summary

Cooper Norcross Health is seeking a Clinical Scheduling Advocate to coordinate appointment scheduling and ensure seamless clinical integration across the Cooper Health System. The role requires strong customer service experience, EHR proficiency, and effective communication to support patients and clinicians.

Responsibilities include scheduling, care coordination, and liaison work within the Cooper Care Alliance, while maintaining excellent service levels in a fast-paced environment.

Qualifications

• Experience in customer service or healthcare administration.
• Proficiency with EHR and hospital outpatient registration/scheduling.
• Strong communication and time management skills.
• Ability to work independently and adapt in fast-paced environments.

Responsibilities

• Schedule appointments for primary and specialty care within Cooper Health System.
• Coordinate with clinicians and patients to ensure clinical integration.
• Maintain patient network status and care coordination across the network.
• Provide concierge level customer service by phone, in person, or electronic communication.
• Assist with onboarding and liaison activities for Cooper Care Alliance initiatives.

Skills

Customer service

Healthcare administration

EHR experience

Scheduling

Communication skills

Time management

Education

High school diploma

Bachelor's or Master's preferred

Job description

Cooper Norcross Health is seeking a Clinical Scheduling Advocate to coordinate appointment scheduling and ensure seamless clinical integration across the Cooper Health System. The role requires strong customer service experience, EHR proficiency, and effective communication to support patients and clinicians.

Responsibilities include scheduling, care coordination, and liaison work within the Cooper Care Alliance, while maintaining excellent service levels in a fast-paced environment.