Clinical Research Operations Analyst

UMass Chan Medical School; Worcester (MA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

University of Massachusetts Chan Medical School is seeking a Clinical Research Operations Analyst to support timely, compliant execution of clinical research activities. You will manage CTMS operations, budget and contract amendments, and coordinate with study teams to ensure accurate invoicing and revenue recovery.

The role requires 1–3 years in a clinical research setting, strong analytical and software skills, and familiarity with CTMS/EPIC/OnCore systems.

Qualifications

• Bachelor's Degree or equivalent experience.
• 1–3 years in a clinical research environment within healthcare or academia.
• Understanding of federal and state regulation related to clinical research billing.

Responsibilities

• Analyze, evaluate and maintain CTMS for protocols, budgets and amendments.
• Define CTMS payments configurations and study workflows.
• Ensure operational compliance and consistency across protocols.
• Generate invoices to external sponsors using CTMS and resolve inquiries.
• Maintain posting details from bursar feeds to internal sites.
• Provide training and materials for staff on CTMS and workflows.

Skills

Analytical skills

Software skills

Education

Bachelor's Degree in a related field

Tools

CTMS

EPIC

OnCore

Job description

Position Summary

Under the general direction of the Assoc Director, Clinical Research Revenue Recovery & Billing or designee, the Clinical Research Operations Analyst is responsible for various operational functions associated with the timely, compliant execution of UMMS clinical research activities.

Position Summary

Under the general direction of the Assoc Director, Clinical Research Revenue Recovery & Billing or designee, the Clinical Research Operations Analyst is responsible for various operational functions associated with the timely, compliant execution of UMMS clinical research activities.

Essential Functions

Clinical Research Management System (CTMS) Operations

• Analyzes, evaluates and maintains clinical research protocols, budgets and contract amendments within the CTMS.
• Interprets clinical research protocols, defining the CTMS payments configuration and business processes that support study team workflows, which includes calendar building, and budget entry.
• Works closely Office of Clinical Research coverage analysts as needed to ensure operational compliance and consistency across clinical research protocols.
• Analyzes study calendar revisions within the CTMS that impact invoicing and revenue recovery.
• Provides regular review and analysis of CTMS data to ensure complete and accurate capture of relevant information.
• Completes appropriate, detailed, analytical review of budget amendments, study subject data entry and visit information in order to facilitate accurate billing/invoicing.
• Ensures timely completion of CTMS information in all tracking systems

Clinical Research Revenue Recovery

• Using the CTMS, generates invoices to external sponsors, working with study team members to proactively analyze and resolve any questions or conflicts.
• Acts as the primary point of contact for external sponsors on all clinical research invoices.
• Maintains clinical research check detail posting from bursar feed to clinical research internal site.
• Performs analysis and reconciliation of assigned accounts receivable information for all relevant UMMS finance departments/divisions.
• Analyzes, assesses and resolves any account balance discrepancies between sponsors and UMMS.
• Reviews, verifies, and processes all submitted clinical research account closure requests.

Education & Reporting

• Manages assigned tasks via the TRACs intake portal, interpreting requests, ensuring timely completion and accurate tracking
• Maintains internal reporting systems, providing metrics to senior management ensuring that metrics are captured in an accurate and timely manner.
• Develops and maintains assigned curriculum, training materials, job aids, SOPs, and policies
• Delivers relevant training and orientation to clinical research staff/faculty.
• Develops and maintains division web pages/web page content.

Required Qualifications

• Bachelor's Degree in a related field, or equivalent experience
• Minimum 1-3 years of experience in a clinical research environment within a healthcare or academic organization.
• Working knowledge and understanding of federal, state regulation and guidance related to clinical research, specifically federal clinical research billing requirements.
• Strong analytical, computer and software skills.

Preferred Qualifications

• OnCore & EPIC experience strongly preferred.
• Certification in clinical research (CIP, SOCRA, ACRP or equivalent)
• OnCore Financial and Management Certifications preferred.
• This is a hybrid work model with the understanding that the Analyst will be available and onsite as required to support the department**

The University of Massachusetts Chan Medical School welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.