Clinical Research Operations Analyst

University of Massachusetts Medical School; Worcester (MA); Hybrid; USD 60,000 - 95,000; Full time

Benefits offered by this job

Hybrid work model

Onsite support as required

Job summary

University of Massachusetts Medical School is seeking a Clinical Research Operations Analyst to manage CTMS operations, invoices, and revenue recovery under the Assoc Director. The role focuses on interpreting protocols, budgeting, and ensuring accurate billing for studies.

The candidate will analyze calendars, budgets, and subject data to support compliant invoicing, with 1–3 years in a clinical research setting and strong IT skills. Hybrid onsite required.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 1–3 years of experience in a clinical research environment within a healthcare or academic organization.
• Working knowledge of federal, state regulations related to clinical research, especially billing requirements.

Responsibilities

• Analyze, evaluate and maintain CTMS protocols, budgets and amendments.
• Define CTMS payments configuration and study workflows, including calendar and budget entry.
• Ensure operational compliance and consistency across clinical research protocols.
• Generate invoices to external sponsors using CTMS and resolve billing questions.
• Serve as primary contact for external sponsors on clinical research invoices.
• Maintain check detail posting and reconcile AR with UMMS finance.

Skills

Analytical skills

Computer skills

Budget/invoice analysis

Education

Bachelor's degree in related field

Clinical research certification (CIP/SOCRA/ACRP)

Tools

CTMS

EPIC

OnCore

Job description

Overview

POSITION SUMMARY:

Under the general direction of the Assoc Director, Clinical Research Revenue Recovery & Billing or designee, the Clinical Research Operations Analyst is responsible for various operational functions associated with the timely, compliant execution of UMMS clinical research activities.

Responsibilities

ESSENTIAL FUNCTIONS:

Clinical Research Management System (CTMS) Operations

• Analyzes, evaluates and maintains clinical research protocols, budgets and contract amendments within the CTMS.


• Interprets clinical research protocols, defining the CTMS payments configuration and business processes that support study team workflows, which includes calendar building, and budget entry.


• Works closely Office of Clinical Research coverage analysts as needed to ensure operational compliance and consistency across clinical research protocols.


• Analyzes study calendar revisions within the CTMS that impact invoicing and revenue recovery.


• Provides regular review and analysis of CTMS data to ensure complete and accurate capture of relevant information.


• Completes appropriate, detailed, analytical review of budget amendments, study subject data entry and visit information in order to facilitate accurate billing/invoicing.


• Ensures timely completion of CTMS information in all tracking systems

Clinical Research Revenue Recovery

• Using the CTMS, generates invoices to external sponsors, working with study team members to proactively analyze and resolve any questions or conflicts.


• Acts as the primary point of contact for external sponsors on all clinical research invoices.


• Maintains clinical research check detail posting from bursar feed to clinical research internal site.


• Performs analysis and reconciliation of assigned accounts receivable information for all relevant UMMS finance departments/divisions.


• Analyzes, assesses and resolves any account balance discrepancies between sponsors and UMMS.


• Reviews, verifies, and processes all submitted clinical research account closure requests.

Education & Reporting

• Manages assigned tasks via the TRACs intake portal, interpreting requests, ensuring timely completion and accurate tracking


• Maintains internal reporting systems, providing metrics to senior management ensuring that metrics are captured in an accurate and timely manner.


• Develops and maintains assigned curriculum, training materials, job aids, SOPs, and policies


• Delivers relevant training and orientation to clinical research staff/faculty.


• Develops and maintains division web pages/web page content.

Qualifications

REQUIRED QUALIFICATIONS:

• Bachelor's Degree in a related field, or equivalent experience


• Minimum 1-3 years of experience in a clinical research environment within a healthcare or academic organization.


• Working knowledge and understanding of federal, state regulation and guidance related to clinical research, specifically federal clinical research billing requirements.


• Strong analytical, computer and software skills.

Additional Information

PREFERRED QUALIFICATIONS:

• OnCore & EPIC experience strongly preferred.


• Certification in clinical research (CIP, SOCRA, ACRP or equivalent)


• OnCore Financial and Management Certifications preferred.

* This is a hybrid work model with the understanding that the Analyst will be available and onsite as required to support the department**

#LI-Hybrid