Clinical Representative

Jobtailor; Santa Clara (CA); On-site; USD 90,000 - 140,000; Full time

Job summary

Jobtailor in Santa Clara, CA is seeking a Clinical Specialist to provide procedural support and technical expertise to physicians, nurses, and staff using Monarch Urology in hospitals and ambulatory surgery centers.

This role builds relationships through clinical training, education, and responsive service, supports account development, product demonstrations, education initiatives, and may travel up to 90% to ensure adoption and stock.

Qualifications

• Bachelor's degree plus 3+ years of relevant experience, or 5+ years with an associate degree or medical certification.
• Clinical, medical device technical or sales experience is required.
• Experience in urology or related highly technical procedural specialty preferred.
• Ability to communicate technical concepts to physicians and clinical staff.
• Strong customer service, organization, and collaboration skills.

Responsibilities

• Provide in-case procedural support and technical expertise to physicians, nurses, and staff.
• Build and maintain customer relationships through clinical support and responsive service.
• Support account development to drive utilization and confidence in the system.
• Assist with product demonstrations, launch planning, and customer education initiatives.
• Lead and support account-level sales activities to ensure product availability.

Skills

Clinical Support

Medical Device Technical Support

Procedural Support

Operating Room Experience

Urology Knowledge

Endourology Knowledge

Surgical Robotics Knowledge

Product Demonstrations

Training and Education

Account Development

Education

Bachelor's Degree

Associate Degree

Medical Certification

Job description

• Provide in-case procedural support and technical expertise to physicians, nurses, and staff using Monarch Urology in hospitals and ambulatory surgery centers
• Build and maintain customer relationships through clinical support, training, education, and responsive service
• Support account development activities to build clinical confidence, increase user competence, and drive system and disposable utilization
• Assist with product and clinical demonstrations, launch planning, training events, and customer education initiatives
• Identify educational opportunities that improve customer proficiency, procedural efficiency, and clinical adoption
• Partner with the Area Sales Leader and Regional Business Director on business objectives, account plans, and referral development
• Liaise between customers and internal teams for questions, issue escalation, peer-to-peer review needs, and reporting complaints or technical concerns
• Develop expert-level product knowledge and understanding of kidney stone treatment workflows, customer needs, and procedural best practices
• Deliver professionalism, service, and compliance in customer interactions
• Lead and support account-level sales activities, ensuring products are purchased and in stock

Requirements

• A bachelor's degree plus a minimum of 3 years of relevant experience is required; alternatively, an associate degree or medical certification plus a minimum of 5 years of relevant experience may be considered
• Clinical, medical device technical and/or sales, procedural support, operating room, or healthcare-related experience is required
• Experience in urology, endourology, surgical robotics, or another highly technical procedural specialty is preferred
• Ability to learn and communicate technical and clinical concepts to physicians and clinical staff
• Strong customer service, organization, and collaboration skills
• Ability to work in hospital departments and ambulatory surgery center environments, including live patient cases and required protective equipment
• Hospital credentialing and compliance with customer access requirements
• Ability to travel extensively, including overnight travel, up to 90% within the assigned territory
• Valid driver's license
• Ability to work in a regulated environment in compliance with applicable quality and healthcare industry requirements

Core Competencies

Demonstrates expert-level product knowledge in kidney stone treatment workflows and the ability to communicate technical and clinical concepts effectively to healthcare professionals. Proven experience in clinical support, customer relationship management, and compliance within healthcare environments.

Highest-signal resume keywords

• Clinical Support
• Customer Relationship Management
• Urology Experience
• Technical Communication
• Healthcare Compliance

ATS Optimization Keywords

Hard Skills

• Clinical Support
• Medical Device Technical Support
• Procedural Support
• Operating Room Experience
• Urology Knowledge
• Endourology Knowledge
• Surgical Robotics Knowledge
• Product Demonstrations
• Training and Education
• Account Development

Soft Skills

• Customer Service
• Organization
• Collaboration
• Professionalism
• Problem-Solving

Certifications & Qualifications

• Bachelor's Degree
• Associate Degree
• Medical Certification

Industry Keywords

• Healthcare
• Ambulatory Surgery Centers
• Hospital Credentialing
• Quality Compliance
• Regulated Environment