Care Coordination Specialist: Referrals & Scheduling

careers-dartmouth-hitchcock; Hartford (VT); On-site; USD 55,000 - 75,000; Full time

Job summary

Dartmouth Health Home Care is seeking a Care Coordination Specialist to guide referrals from receipt to start of care, coordinating orders, documentation, and authorizations. You will act as the central hub between sales, intake, scheduling and clinical teams, ensuring readiness and timely activation of services with a focus on accuracy and patient experience.

In this role you will build strong communications with patients, families, pharmacies and providers, manage SOC paperwork, and support

Qualifications

• Bachelor’s degree preferred; each year of approved experience may be substituted for one year of education.
• Three to four years of experience in a home health agency, healthcare coordination, or a related role preferred.
• Demonstrated ability to work in a fast-paced, multidisciplinary environment with competing priorities.
• Excellent communication skills for interacting with patients, families, referral partners, and clinical teams.
• Strong organizational and multitasking abilities with high attention to detail.
• Proficiency with electronic health records, referral management systems, and general computer applications.

Responsibilities

• Leads the end-to-end referral process by obtaining necessary orders, documentation, authorizations, and ensuring each referral progresses efficiently into a start of care (SOC).
• Develops and maintains ongoing communication with patients, families, pharmacies, providers, and the care team to ensure timely responses and coordinated care.
• Manages all SOC paperwork, documentation, and recordkeeping to maintain full regulatory and home health compliance.
• Champions the scheduling workflow by coordinating with PODs according to the POD charter, managing provider calendars, and adjusting schedules to optimize patient care and provider efficiency.
• Collaborates with audit and compliance teams, identifying gaps, resolving exceptions, and supporting corrective actions as needed.
• Manages operational workflows, referral queues, and documentation accuracy while providing education and guidance to patients and families throughout the coordination process.
• Ensures high-quality, service-oriented interactions with families, referral sources, and partners, focusing on referral conversion, readiness, and an exceptional customer experience.

Skills

Excellent communication skills

Strong organizational abilities

Multitasking abilities

EHR proficiency

Education

Bachelor’s degree preferred

Tools

Electronic Health Records (EHR) systems

Referral management systems

Job description

Dartmouth Health Home Care is seeking a Care Coordination Specialist to guide referrals from receipt to start of care, coordinating orders, documentation, and authorizations. You will act as the central hub between sales, intake, scheduling and clinical teams, ensuring readiness and timely activation of services with a focus on accuracy and patient experience.

In this role you will build strong communications with patients, families, pharmacies and providers, manage SOC paperwork, and support