Clinical Programs & Operations Associate

The Salvation Army USA Western Territory; Honolulu (HI); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Retirement plan

Paid holidays

Job summary

The Salvation Army USA Western Territory is seeking a Clinical Program Assistant to provide administrative, operational, and client support across clinical services in Honolulu, Hawaii. You will assist with billing, census tracking, client benefits, records compliance, and data collection to ensure efficient program operations.

Under supervision, you will support reporting requirements, maintain records, and help with billing and operational tasks across the continuum of care.

Qualifications

• Bachelor's degree in business or human services preferred
• Minimum high school diploma with working knowledge of computers and basic office equipment
• Equivalent experience in the operations of human service programs may be substituted for education
• Valid Hawaii State driver license required

Responsibilities

• Maintain census, service utilization, billing, and contract utilization tracking across programs.
• Prepare program and contract reports to meet agency, state, federal, and contractual requirements.
• Support quality improvement activities, including documentation reviews and data collection.
• Maintain client records in electronic and hard-copy formats for completeness and timeliness.
• Provide administrative support for clinical meetings, training, and programming.
• Coordinate billing, contract utilization, census tracking, and benefits documentation.
• Document client payments (EBT) per agency policy and ensure accuracy.
• Assist clients with eligibility for public benefits and navigation of resources.
• Collaborate with program coordinators and departments to support operations and service delivery.
• Perform other duties as assigned to support clinical operations.

Skills

Driver license

Education

Bachelor's degree in business or human services

High school diploma with computer and basic office skills

Equivalent experience in human service program operations

Job description

The Salvation Army USA Western Territory is seeking a Clinical Program Assistant to provide administrative, operational, and client support across clinical services in Honolulu, Hawaii. You will assist with billing, census tracking, client benefits, records compliance, and data collection to ensure efficient program operations.

Under supervision, you will support reporting requirements, maintain records, and help with billing and operational tasks across the continuum of care.