Clinical Program Manager (20781410)

Tri-City Mental Health Authority; Pomona (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

Tri-City Mental Health Authority is seeking a Clinical Program Manager to lead the Quality, Compliance & Health Information (QCHI) department. The role ensures quality assurance, regulatory compliance, and confidential health information management across clinical and administrative teams.

The position reports to the Chief Compliance Officer and supervises QA Team, Medical Records Supervisor, and Medical Records staff, driving policy implementation, workflow improvements, and accurate reporting

Qualifications

• Requires a master’s degree or higher in a related field.
• Five years of progressively managerial or supervisory experience in a mental health setting.
• Experience leading organization-wide quality improvement initiatives and regulatory reporting.

Responsibilities

• Plan, organize, and manage functions within the QCHI department.
• Provide supervision of QA Team and Medical Records staff including training and performance evaluations.
• Develop, implement, and update policies and procedures for quality assurance and compliance.
• Monitor documentation privacy and KPIs; identify concerns and recommend corrective actions.
• Oversee medical records management and HIPAA/HITECH compliant reporting.

Skills

Management experience

Quality improvement

Data analytics

Healthcare administration

Behavioral health administration

Organizational leadership

Education

Master's degree in Public Health / Health Administration / Healthcare Administration / Public Administration / Business Administration / Health Informatics / Data Analytics / Statistics / Organizational Leadership / Behavioral Health Administration / Human Services

Job description

Tri-City Mental Health Authority is currently hiring to fill a vacancy for the position of Clinical Program Manager for our Quality, Compliance & Health Information (QCHI) department.

The Clinical Program Manager provides day-to-day leadership for assigned QCHI functions, supporting quality assurance, regulatory compliance, and confidential health information. They will guide staff, improve workflows, and collaborate with clinical and administrative teams to support consistent documentation and effective services.

Under general supervision and direction, this position reports to the Chief Compliance Officer and supervises the QA Team, Medical Records Supervisor, and Medical Records staff.

EXAMPLES OF ESSENTIAL DUTIES

Essential duties include, but are not limited to, the following:

• Plan, organize, and manage assigned functions within the Quality, Compliance & Health Information (QCHI) department under the direction of the Chief Compliance Officer.
• Provide direct and indirect supervision of the QA Team, Medical Records Supervisor, and Medical Records staff, including training, work assignments, and performance evaluations.
• Develop, implement, review, and update policies and procedures to support quality assurance, compliance, and medical records operations.
• Establish systems to monitor documentation, privacy compliance, and key performance indicators; identify concerns and recommend corrective actions.
• Review selected treatment plans, case histories, and clinical documentation for quality and completeness; provide consultation to clinical supervisors regarding identified concerns.
• Oversee the maintenance of medical records and preparation of reports in accordance with Agency policies and applicable requirements, including HIPAA and HITECH.
• Monitor assigned operations for compliance with local, county, state, federal, and Agency requirements.
• Evaluate workflows and reporting systems to improve efficiency, accuracy, and consistency across assigned functions.
• Collaborate with clinical and administrative leaders to address documentation and service delivery concerns and support quality improvement efforts.
• Prepare clear reports and communicate significant findings, operational concerns, and recommendations to the Chief Compliance Officer and appropriate Agency leadership.

Ideal Candidate

Any combination of education, training, and experience that provides the required knowledge, skills, and abilities to perform the essential duties of the position is qualifying. A typical example includes:

EDUCATION AND EXPERIENCE:

Education:

Equivalent to a master's degree from an accredited college or university in Public Health, Health Administration, Healthcare Administration, Public Administration, Business Administration, Health Informatics, Data Analytics, Statistics, Organizational Leadership, Behavioral Health Administration, Human Services, or a closely related field.

Experience:

Five (5) years of progressively managerial or superviosry experience in a mental health setting, including experience in a responsible management capacity, including experience in quality improvement, performance improvement, healthcare quality, organizational performance management, data analytics, healthcare administration, behavioral health administration, or a closely related field, including responsibility for leading organization-wide quality improvement initiatives, performance measurement, and regulatory reporting.

Preferred Certifications:

• Certified Professional in Healthcare Information and Management Systems (CPHIMS)
• Certified Professional in Healthcare Quality (CPHQ)
• Lean Six Sigma Green Belt or Black Belt
• Project Management Professional (PMP)

These certifications are desirable but not required.

Required Licenses and Certifications:

• Licensed Psychologist (PhD), Licensed Clinical Social Worker (LCSW), or Licensed Marriage and Family Therapist (MFT)