Program Manager – Quality Improvement (20780938)

Tri-City Mental Health Authority; Pomona (CA); On-site; USD 110,000 - 150,000; Full time

Job summary

Tri-City Mental Health Authority is seeking a Program Manager - Quality Improvement to lead the organization’s quality program, drive performance measurement, data governance, and analytics across the agency.

Under supervision of the Chief Compliance Officer, you will supervise staff, develop dashboards, ensure regulatory reporting, and collaborate with IT and operations to improve client outcomes.

Qualifications

• Master’s degree in a relevant field as listed.
• 5+ years in quality improvement or related field with program leadership.
• 4+ years of supervisory/management experience.

Responsibilities

• Plan, direct, and evaluate the Quality Improvement Program and initiatives.
• Provide leadership for quality management and performance improvement.
• Oversee performance measurement, data governance, and reporting systems.
• Collaborate with IT and leadership to enhance data integrity and system performance.
• Ensure compliance with accreditation standards and regulatory reporting.
• Advise executive leaders on quality improvement methodologies and trends.
• Supervise supervisory, professional, and technical staff and workforce planning.

Skills

Leadership

Strategic planning

Data analysis

Education

Master’s degree in Public Health

Master’s degree in Healthcare Administration

Master’s degree in Public Administration

Job description

Tri-City Mental Health Authority is currently hiring to fill a vacancy for the position of Program Manager - Quality Improvement for our Quality, Compliance, and Health Information (QCH) department.

The Program Manager – Quality Improvement position plans, organizes, directs, and manages the Authority’s Quality Improvement Program to support continuous organizational improvement through performance measurement, quality management, data governance, and organizational analytics. This includes leading the development, implementation, monitoring, and evaluation of quality improvement initiatives designed to improve organizational performance, regulatory compliance, operational effectiveness, and client outcomes.

Under general supervision and direction, this position reports to the Chief Compliance Officer and exercises direct supervision over supervisory, professional, and technical staff through subordinate levels of supervision, including the Data Supervisor and assigned Quality Improvement personnel.

Examples of Essential Duties

• Plan, organize, direct, and evaluate the Authority's Quality Improvement Program, including the development and implementation of organization-wide quality improvement strategies, initiatives, and work plans.
• Provide strategic leadership for quality management, performance improvement, and continuous quality improvement initiatives that support the Authority's mission, strategic goals, and regulatory requirements.
• Establish and oversee systems for organizational performance measurement, quality monitoring, program evaluation, and continuous improvement.
• Analyze organizational performance data, identify trends, risks, opportunities, and performance gaps, and develop recommendations to improve quality, efficiency, and client outcomes.
• Direct the development and oversight of organizational performance measures, executive dashboards, reporting systems, and data governance processes to support informed decision-making.
• Provide executive oversight of quality improvement components of the Electronic Health Record and other quality management systems; collaborate with Information Technology and operational leadership to enhance data integrity, reporting capabilities, and system performance.
• Direct and evaluate organization-wide quality improvement projects and monitor implementation of approved improvement initiatives.
• Ensure compliance with applicable quality improvement reporting requirements, accreditation standards, and regulatory expectations related to the assigned area of responsibility.
• Serve as a strategic consultant to executive leadership on quality improvement methodologies, organizational performance, evidence-based practices, and emerging industry trends.
• Collaborate with agency leadership, governmental agencies, community partners, and other stakeholders to advance organizational quality improvement initiatives and represent the Authority on assigned committees and workgroups.
• Select, supervise, develop, and evaluate assigned supervisory, professional, and technical staff; perform the full range of supervisory responsibilities, including workforce planning, performance management, coaching, employee development, and corrective action.
• Foster a healthy, safe, and collaborative work environment while ensuring compliance with applicable Authority policies, procedures, and safety requirements.
• Perform related duties as assigned.

Ideal Candidate

Any combination of education, training, and experience that provides the required knowledge, skills, and abilities to perform the essential duties of the position is qualifying. A typical example includes:

Education and Experience

Education:

Equivalent to a master's degree from an accredited college or university in Public Health, Health Administration, Healthcare Administration, Public Administration, Business Administration, Health Informatics, Data Analytics, Statistics, Organizational Leadership, Behavioral Health Administration, Human Services, or a closely related field.

Experience:

Five (5) years of progressively responsible professional experience in quality improvement, performance improvement, healthcare quality, organizational performance management, data analytics, healthcare administration, behavioral health administration, or a closely related field, including responsibility for leading organization-wide quality improvement initiatives, performance measurement, and regulatory reporting.

Four (4) years of progressively responsible supervisory or management experience, including supervision of professional staff and, preferably, experience supervising through subordinate supervisors. Qualifying experience should include workforce planning, work assignment, performance evaluation, recruitment and selection, employee development, performance management, and corrective or disciplinary actions.

Preferred:

• Certified Professional in Healthcare Quality (CPHQ)
• Lean Six Sigma Green Belt or Black Belt
• Certified Professional in Healthcare Information and Management Systems (CPHIMS)
• Project Management Professional (PMP)

Possession of these certifications is desirable but not required.

Licenses and Certifications:

• Possession of a valid California Driver License, a satisfactory driving record, and valid insurance, if required for assigned duties.