Clinical Program Manager (20781410)

Tri-City Mental Health Authority; Los Angeles (CA); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health Insurance

Flexible Work Schedule

CalPERS Pension benefits

Job summary

Tri-City Mental Health Authority seeks a Clinical Program Manager to lead the Quality, Compliance & Health Information (QCHI) department. This role supports quality assurance, regulatory compliance, and confidential health information, guiding staff, improving workflows, and ensuring consistent documentation across clinical and administrative teams.

Reporting to the Chief Compliance Officer, the role supervises the QA Team, Medical Records Supervisor, and Medical Records staff, with a strong

Qualifications

• Master's degree required or equivalent from an accredited institution.
• Experience in mental health settings and leadership roles is essential.
• Certifications in healthcare quality/IS or PM may be desirable but not required.

Responsibilities

• Plan, organize, and manage QCHI functions under the Chief Compliance Officer.
• Supervise QA Team, Medical Records Supervisor, and staff; provide training and evaluations.
• Develop, implement, and update policies to support QA, compliance, and records operations.
• Monitor privacy compliance, documentation, and KPIs; recommend corrective actions.
• Review treatment plans and clinical documentation for quality and accuracy; advise supervisors.
• Prepare reports and communicate findings to leadership and stakeholders.

Skills

Leadership

Quality improvement

Data analytics

Regulatory compliance

Education

Master's degree in Public/Healthcare Administration or related field

Job description

10/16/2026 at 5pm or until 100 applicants

Tri-City Mental HealthAuthority is a public agency serving the diverse communities of Pomona, Claremont, and La Verne.

Established in 1960, Tri-City Mental HealthAuthority (TCMHA) was conceptualized as a comprehensive mental health service provider, dedicated to helping families and individuals of all ages reach their full potential. Through close and dedicated collaboration with the community it serves, TCMHA has successfully created an integrated system of care that ensures access and enhances mental and emotional health. Available services include but are not limited to psychotherapy, clinical case management, medication support, peer-to-peer support, psychoeducation, linkage and referral, vocational training and support, socialization activities, and community outreach.

Tri-City Mental Health Authority is currently hiring to fill a vacancy for the position of Clinical ProgramManager for our Quality, Compliance & Health Information (QCHI) department.

The Clinical Program Manager provides day-to-day leadership for assigned QCHI functions, supporting quality assurance, regulatory compliance, and confidential health information. They will guide staff, improve workflows, and collaborate with clinical and administrative teams to support consistent documentation and effective services.

Under general supervision and direction, this position reports to the Chief Compliance Officer and supervises the QA Team, Medical Records Supervisor, and Medical Records staff.

EXAMPLES OF ESSENTIAL DUTIES: Essential duties include, but are not limited to, the following:

• Plan, organize, and manage assigned functions within the Quality, Compliance & Health Information (QCHI) department under the direction of the Chief Compliance Officer.
• Provide direct and indirect supervision of the QA Team, Medical Records Supervisor, and Medical Records staff, including training, work assignments, and performance evaluations.
• Develop, implement, review, and update policies and procedures to support quality assurance, compliance, and medical records operations.
• Establish systems to monitor documentation, privacy compliance, and key performance indicators; identify concerns and recommend corrective actions.
• Review selected treatment plans, case histories, and clinical documentation for quality and completeness; provide consultation to clinical supervisors regarding identified concerns.
• Oversee the maintenance of medical records and preparation of reports in accordance with Agency policies and applicable requirements, including HIPAA and HITECH.
• Monitor assigned operations for compliance with local, county, state, federal, and Agency requirements.
• Evaluate workflows and reporting systems to improve efficiency, accuracy, and consistency across assigned functions.
• Collaborate with clinical and administrative leaders to address documentation and service delivery concerns and support quality improvement efforts.
• Prepare clear reports and communicate significant findings, operational concerns, and recommendations to the Chief Compliance Officer and appropriate Agency leadership.

Any combination of education, training, and experience that provides the required knowledge, skills, and abilities to perform the essential duties of the position is qualifying. A typical example includes:

EDUCATION AND EXPERIENCE:

Education:

Equivalent to a master's degree from an accredited college or university in Public Health, Health Administration, Healthcare Administration, Public Administration, Business Administration, Health Informatics, Data Analytics, Statistics, Organizational Leadership, Behavioral Health Administration, Human Services, or a closely related field.

Experience:

Five (5) years of progressively managerial or superviosry experience in a mental health setting, including experience in a responsible management capacity, including experience in quality improvement, performance improvement, healthcare quality, organizational performance management, data analytics, healthcare administration, behavioral health administration, or a closely related field, including responsibility for leading organization-wide quality improvement initiatives, performance measurement, and regulatory reporting.

Preferred Certifications:

• Certified Professional in Healthcare Information and Management Systems (CPHIMS)
• Certified Professional in Healthcare Quality (CPHQ)
• Lean Six Sigma Green Belt or Black Belt
• Project Management Professional (PMP)

These certifications are desirable but not required.

Required Licenses and Certifications:

• Licensed Psychologist (PhD), Licensed Clinical Social Worker (LCSW), or Licensed Marriage and Family Therapist (MFT)

Sign-on Bonuses:$2500 for eligible positions.

Merit Salary Increases:Annually based on performance, budget availability, and supervisor approval.

CalPERS Pension:2% @ 55 for Classic Members and 2% @ 62 for PEPRA Members; employee contributes 7% for Classic and 7.75% for PEPRA. No Social Security.

Vacation: 80 hours per year, increasing with years of service with a maximum of 240 hours; cash-out option available.

Sick Leave:Full-Time employees = 88 hours per year with no cap.

Holidays:11paid holidays per calendar year plus an additional 16 hours of Floating Holidays.

Longevity Pay:$2500 at 5 years of service; $5000 at 10-35 milestone years of service.

Flexible Work Schedule:9/80, 4/10, and/or intermittent teleworking, where applicable and approved by supervisor. **

Health Insurance: Medical (Kaiser HMO), dental (MetLife PPO), and vision coverage (EyeMed), of which 80% is paid by Tri-City Mental HealthAuthority (TCMHA).

Life Insurance:Paid at one time, annual salary, paid by Tri-City MHA with additional optional coverage available.

Additional Optional Benefits:EAP, FSA, STD/LTD & ADD, Bilingual Incentive Pay, On-Call Pay, Employee Referral Fee Program, Public Service Loan Forgiveness eligibility, Credit Union available through CU of So Cal, paid time off for Continuing Medical Education (CME), and more.

The availability of a flexible schedule and regular days off depends on the needs of the Department and approval from Management.

Special Instructions

REQUEST FOR ACCOMMODATION

Tri-City Mental Health Authoritywill make reasonable accommodations in the recruitment process to accommodate disabled applicants. If you are invited to participate in an examination or interview and have a disability for which you require an accommodation, please contact the Human Resources Department at [e-mail] .

Tri-City Human Resources Department may contact candidates via email or phone.Please pay attention to both forms of communication, as information regarding application status may be provided by email or phone.

Tri-City does notcover relocation fees.