Program Manager – Quality Improvement (20780938)

Tri-City Mental Health Authority; Los Angeles (CA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health Insurance

Flexible Schedule

Pension/Retirement Plan

Longevity Pay

Paid Holidays

Job summary

Tri-City Mental Health Authority is seeking a Program Manager - Quality Improvement to lead the organization’s quality initiatives, performance measurement, and data governance within the QCH department. The role reports to the Chief Compliance Officer and oversees professional and technical staff.

Responsibilities include developing organization-wide quality improvement strategies, monitoring outcomes, and ensuring regulatory compliance while collaborating with IT, leadership, and external

Qualifications

• Education: Master's degree in a related field.
• Experience: 5 years in quality improvement, performance improvement, healthcare quality, or data analytics.
• Supervisory experience: 4 years leading professional staff.

Responsibilities

• Plan and evaluate the Authority's Quality Improvement Program and initiatives.
• Provide strategic leadership for quality management and performance improvement.
• Develop executive dashboards and data governance processes.
• Ensure compliance with accreditation standards and regulatory expectations.
• Serve as a strategic consultant to executive leadership on quality methods.

Skills

Quality Improvement

Performance Measurement

Data Analytics

Leadership

Regulatory Compliance

Education

Master’s degree in Public Health / Healthcare Administration / related field

Tools

EHR systems

Executive dashboards

Data governance tools

Job description

Program Manager – Quality Improvement (20780938)

V2122-20

Category Quality Control

Region Los Angeles Area

Job Type Full-Time

Close Date 10/16/2026 at 4pm or until 100 applicants

Tri-City Mental HealthAuthority is a public agency serving the diverse communities of Pomona, Claremont, and La Verne.

Established in 1960, Tri-City Mental HealthAuthority (TCMHA) was conceptualized as a comprehensive mental health service provider, dedicated to helping families and individuals of all ages reach their full potential. Through close and dedicated collaboration with the community it serves, TCMHA has successfully created an integrated system of care that ensures access and enhances mental and emotional health. Available services include but are not limited to psychotherapy, clinical case management, medication support, peer-to-peer support, psychoeducation, linkage and referral, vocational training and support, socialization activities, and community outreach.

Tri-City Mental Health Authority is currently hiring to fill a vacancy for the position of Program Manager - Quality Improvementfor our Quality, Compliance, andHealth Information (QCH)department.

The Program Manager – Quality Improvement position plans, organizes, directs, and manages the Authority’s Quality Improvement Program to support continuous organizational improvement through performance measurement, quality management, data governance, and organizational analytics. This includes leading the development, implementation, monitoring, and evaluation of quality improvement initiatives designed to improve organizational performance, regulatory compliance, operational effectiveness, and client outcomes.

Under general supervision and direction, this position reports to the Chief Compliance Officer and exercises direct supervision over supervisory, professional, and technical staff through subordinate levels of supervision, including the Data Supervisor and assigned Quality Improvement personnel.

EXAMPLES OF ESSENTIAL DUTIES: Essential duties include, but are not limited to, the following:

• Plan, organize, direct, and evaluate the Authority's Quality Improvement Program, including the development and implementation of organization-wide quality improvement strategies, initiatives, and work plans.
• Provide strategic leadership for quality management, performance improvement, and continuous quality improvement initiatives that support the Authority's mission, strategic goals, and regulatory requirements.
• Establish and oversee systems for organizational performance measurement, quality monitoring, program evaluation, and continuous improvement.
• Analyze organizational performance data, identify trends, risks, opportunities, and performance gaps, and develop recommendations to improve quality, efficiency, and client outcomes.
• Direct the development and oversight of organizational performance measures, executive dashboards, reporting systems, and data governance processes to support informed decision-making.
• Provide executive oversight of quality improvement components of the Electronic Health Record and other quality management systems; collaborate with Information Technology and operational leadership to enhance data integrity, reporting capabilities, and system performance.
• Direct and evaluate organization-wide quality improvement projects and monitor implementation of approved improvement initiatives.
• Ensure compliance with applicable quality improvement reporting requirements, accreditation standards, and regulatory expectations related to the assigned area of responsibility.
• Serve as a strategic consultant to executive leadership on quality improvement methodologies, organizational performance, evidence-based practices, and emerging industry trends.
• Collaborate with agency leadership, governmental agencies, community partners, and other stakeholders to advance organizational quality improvement initiatives and represent the Authority on assigned committees and workgroups.
• Select, supervise, develop, and evaluate assigned supervisory, professional, and technical staff; perform the full range of supervisory responsibilities, including workforce planning, performance management, coaching, employee development, and corrective action.
• Foster a healthy, safe, and collaborative work environment while ensuring compliance with applicable Authority policies, procedures, and safety requirements.

Any combination of education, training, and experience that provides the required knowledge, skills, and abilities to perform the essential duties of the position is qualifying. A typical example includes:

EDUCATION AND EXPERIENCE:

Education:
Equivalent to a master's degree from an accredited college or university in Public Health, Health Administration, Healthcare Administration, Public Administration, Business Administration, Health Informatics, Data Analytics, Statistics, Organizational Leadership, Behavioral Health Administration, Human Services, or a closely related field.

Experience:
Five (5) years of progressively responsible professional experience in quality improvement, performance improvement, healthcare quality, organizational performance management, data analytics, healthcare administration, behavioral health administration, or a closely related field, including responsibility for leading organization-wide quality improvement initiatives, performance measurement, and regulatory reporting.

Four (4) years of progressively responsible supervisory or management experience, including supervision of professional staff and, preferably, experience supervising through subordinate supervisors. Qualifying experience should include workforce planning, work assignment, performance evaluation, recruitment and selection, employee development, performance management, and corrective or disciplinary actions.

Preferred:

• Certified Professional in Healthcare Quality (CPHQ)
• Lean Six Sigma Green Belt or Black Belt
• Certified Professional in Healthcare Information and Management Systems (CPHIMS)
• Project Management Professional (PMP)

Possession of these certifications is desirable but not required.

Licenses and Certifications:

• Possession of a valid California Driver License, a satisfactory driving record, and valid insurance, if required for assigned duties.

Sign-on Bonuses:$2500 for eligible positions.

Merit Salary Increases:Annually based on performance, budget availability, and supervisor approval.

CalPERS Pension:2% @ 55 for Classic Members and 2% @ 62 for PEPRA Members; employee contributes 7% for Classic and 7.75% for PEPRA. No Social Security.

Vacation: 80 hours per year, increasing with years of service with a maximum of 240 hours; cash-out option available.

Sick Leave:Full-Time employees = 88 hours per year with no cap.

Holidays:11paid holidays per calendar year plus an additional 16 hours of Floating Holidays.

Longevity Pay:$2500 at 5 years of service; $5000 at 10-35 milestone years of service.

Flexible Work Schedule:9/80, 4/10, and/or intermittent teleworking, where applicable and approved by supervisor. **

Health Insurance: Medical (Kaiser HMO), dental (MetLife PPO), and vision coverage (EyeMed), of which 80% is paid by Tri-City Mental HealthAuthority (TCMHA).

Life Insurance:Paid at one time, annual salary, paid by Tri-City MHA with additional optional coverage available.

Additional Optional Benefits:EAP, FSA, STD/LTD & ADD, Bilingual Incentive Pay, On-Call Pay, Employee Referral Fee Program, Public Service Loan Forgiveness eligibility, Credit Union available through CU of So Cal, paid time off for Continuing Medical Education (CME), and more.

The availability of a flexible schedule and regular days off depends on the needs of the Department and approval from Management.

Special Instructions

REQUEST FOR ACCOMMODATION

Tri-City Mental Health Authoritywill make reasonable accommodations in the recruitment process to accommodate disabled applicants. If you are invited to participate in an examination or interview and have a disability for which you require an accommodation, please contact the Human Resources Department at [e-mail] .

Tri-City Human Resources Department may contact candidates via email or phone.Please pay attention to both forms of communication, as information regarding application status may be provided by email or phone.

Tri-City does notcover relocation fees.