Clinical Operations Supervisor: Patient Services & Efficiency

UnitedHealth Group; Albuquerque (NM); On-site; USD 60,000 - 107,000; Full time

Job summary

UnitedHealth Group is seeking a supervisory professional to coordinate daily operations for the department's support staff, acting as a liaison with patients, staff and providers, and ensuring efficient patient flow and budget oversight.

You will train and supervise scheduling and administrative teams, monitor quality assurance, and contribute to policy development to improve patient care and departmental performance.

Qualifications

• 1+ years of related experience in a supervisory capacity
• Supervision/Management knowledge and experience
• Knowledge of HMOs, PPOs, Medicaid, Medicare, and insurance plans
• Proven solid computer skills: MS Excel, MS Word, MS Outlook

Responsibilities

• Supervises support staff, assesses patient needs, and delegates tasks
• Provides guidance and training to scheduling/frontline staff
• Supervises clinical staff in absence of department manager
• Develops unit level plan for resources per shift
• Ensures customer service and admin activities; develops staff
• Oversees daily staff assignments including hiring and evaluations
• Manages patient flow between frontline and clinical staff
• Supports quality improvement initiatives and implements improvements
• Performs other duties as assigned

Skills

Supervisory experience

Communication skills

Data analysis

Time management

Tools

MS Excel

MS Word

MS Outlook

Job description

UnitedHealth Group is seeking a supervisory professional to coordinate daily operations for the department's support staff, acting as a liaison with patients, staff and providers, and ensuring efficient patient flow and budget oversight.

You will train and supervise scheduling and administrative teams, monitor quality assurance, and contribute to policy development to improve patient care and departmental performance.