Clinical Operations Lead—Mental Health Care

Principium Psychiatry; New York (NY); On-site; USD 41,000 - 48,000; Full time

Job summary

Principium Psychiatry in Midtown Manhattan is seeking a Clinical Operations Coordinator for a full-time, office-based role. You will work across treatment programs, coordinate with physicians and clinical teams, and manage complex patient workflows to ensure timely, coordinated care.

Ideal candidates are highly organized, reliable, and able to handle multiple active cases. You will gain exposure to senior leadership and develop a broad understanding of healthcare operations and interventional

Qualifications

• Experience in healthcare operations, patient navigation, care coordination, or related field.
• Strong written and verbal communication skills.
• Excellent judgment, organization, and attention to detail.
• Ability to manage competing priorities and time-sensitive work.
• Familiar with electronic health records, spreadsheets, trackers, and operational systems.
• Bachelor’s degree preferred, though meaningful healthcare experience may substitute.

Responsibilities

• Coordinate patients through complex clinical and treatment pathways.
• Support initiation and continuation of medication management and therapies (TMS, ketamine, Spravato, ECT).
• Manage insurance verification and prior authorizations.
• Monitor open cases and maintain ownership until resolved.
• Communicate professionally with patients, physicians, insurers, and teams.
• Identify delays and escalate urgent issues as needed.
• Maintain trackers, records, and workflow documentation.
• Collaborate with leaders to improve workflows and patient experience.
• Participate in operational projects and development of new systems.
• Cross-train across clinical operations, patient access, and revenue-cycle support.

Skills

Healthcare operations

Care coordination

Patient navigation

Electronic health records

Communication skills

Education

Bachelor’s degree preferred

Tools

EHR systems

Job description

Principium Psychiatry in Midtown Manhattan is seeking a Clinical Operations Coordinator for a full-time, office-based role. You will work across treatment programs, coordinate with physicians and clinical teams, and manage complex patient workflows to ensure timely, coordinated care.

Ideal candidates are highly organized, reliable, and able to handle multiple active cases. You will gain exposure to senior leadership and develop a broad understanding of healthcare operations and interventional