Remote Clinical Operations Leader (Mental Health)

Alma; United States; Remote; USD 97,000 - 114,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Annual wellness stipend

Parental leave

Professional development reimbursement

Job summary

Spring Health seeks a Clinical Manager to lead a high-performing clinical team across 24/7 crisis services and longitudinal programs in a full-time remote role. You will oversee operations, quality, and team performance, working with internal and external partners to deliver exceptional care while advancing the mission to remove barriers to mental health.

The role emphasizes adaptability, clinical judgment, and innovative care models, with supervision from the Sr.

Qualifications

• 3+ years of leadership and management experience, supervising teams of 15+
• 10+ years of experience in behavioral health, including clinical call centers and care management
• Active independent clinical license (e.g., LCSW, LMFT, PsyD, LCPC, MD, RN)

Responsibilities

• Supervise and lead clinical team members delivering services across crisis response and high risk care management programs
• Interview, hire, onboard, and support the professional growth of team members, including regular 1:1s, team meetings, and performance reviews
• Ensure high-quality, timely delivery of clinical services, including assessment, ongoing care management, crisis intervention and safety planning, and care coordination
• Monitor team caseloads and key performance metrics, implementing benchmarks and workflows that drive performance and meet internal SLAs
• Lead your team through rapid change and evolution as we evolve our approach to care to maximize impact for our customers and members
• Ensure that timely and effective Critical Incident Response is delivered as needed
• Deliver case audit feedback and coaching, proving clinical consultation to ensure adherence to quality standards, clinical best practices, and documentation protocols
• Support operational readiness for high-acuity or after-hours needs, including periodic on-call responsibilities and coordination with overnight teams
• Collaborate with clinical leadership and cross-functional stakeholders to improve team processes, develop SOPs, and refine clinical models
• Maintain a pulse on emerging needs across your programs and work proactively to ensure clinical excellence, compliance, and responsiveness
• Foster a collaborative, mission-driven team culture that aligns with Spring Health’s values and commitment to removing every barrier to mental health

Skills

Leadership

Communication

Clinical judgment

Education

Active independent clinical license (e.g., LCSW, LMFT, PsyD, LCPC, MD, RN)

Tools

Telephony systems

Documentation tools

Job description

Spring Health seeks a Clinical Manager to lead a high-performing clinical team across 24/7 crisis services and longitudinal programs in a full-time remote role. You will oversee operations, quality, and team performance, working with internal and external partners to deliver exceptional care while advancing the mission to remove barriers to mental health.

The role emphasizes adaptability, clinical judgment, and innovative care models, with supervision from the Sr.