Clinical Operations & Coverage Lead

DotHouse Health; Boston (MA); On-site; USD 52,000 - 76,000; Full time

Job summary

DotHouse Health seeks a detail-oriented Practice Operations Coordinator to provide administrative and operational support for assigned clinical departments. You will coordinate patient forms, documentation, and provider coverage to ensure smooth workflows and excellent patient experience.

In this fast-paced community health setting, you will monitor work queues, assist with meetings, medical records, residency coordination, and cross-department communication under the Practice Manager's

Qualifications

• Education requirements: high school diploma or equivalent; associate's degree preferred.
• Experience with electronic medical records; Epic experience strongly preferred.
• Proficiency with Microsoft Office and data management.
• Excellent organizational, communication, and time-management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• HIPAA-compliance and patient confidentiality awareness.

Responsibilities

• Provide day-to-day administrative and operational support for assigned clinical departments.
• Serve as resource to providers and staff on workflows and administrative needs.
• Monitor work queues and tasks to ensure timely follow-up.
• Coordinate patient forms and documentation requiring provider or patient action.
• Coordinate provider in-basket coverage during absences.
• Prepare agendas and materials for department meetings.
• Coordinate residency schedules and onboarding activities.
• Maintain organized records in line with organizational standards.

Skills

Strong organizational skills

Time management

Written and verbal communication

Attention to detail

Education

High school diploma or Associate's degree

Tools

Epic EMR

Eyefinity

Microsoft Office

Job description

DotHouse Health seeks a detail-oriented Practice Operations Coordinator to provide administrative and operational support for assigned clinical departments. You will coordinate patient forms, documentation, and provider coverage to ensure smooth workflows and excellent patient experience.

In this fast-paced community health setting, you will monitor work queues, assist with meetings, medical records, residency coordination, and cross-department communication under the Practice Manager's