Clinical Operations Coordinator (Medical Office)

massgeneralbrigham; Newton (MA); On-site; USD 55,504,000 - 79,401,000; Full time

Job summary

Mass General Brigham's Newton-Wellesley Hospital seeks a Department Coordinator to provide both administrative and clinical support in a community-based physician practice. The role emphasizes efficient scheduling, patient flow, and high-quality patient experiences.

You will schedule appointments, check-in/out patients, process billing, and serve as a Super User for scheduling, registration, and billing systems, with day shifts on site at 2000 Washington Street and supervision from the Practice

Qualifications

• High School graduate or equivalent required
• Associate's degree preferred
• A minimum of two years of medical office experience preferred

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records. Assist callers with routine inquiries and schedule appointments.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Acts as “Super User” for scheduling, registration, and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.
• Provides functional guidance to Office and Practice Assistants.
• In conjunction with the Supervisor, oversees the daily activities of practice staff.
• May be required to accept co-payments.
• Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.

Skills

Administrative skills

Education

High School graduate or equivalent

Associate's degree preferred

Job description

Mass General Brigham's Newton-Wellesley Hospital seeks a Department Coordinator to provide both administrative and clinical support in a community-based physician practice. The role emphasizes efficient scheduling, patient flow, and high-quality patient experiences.

You will schedule appointments, check-in/out patients, process billing, and serve as a Super User for scheduling, registration, and billing systems, with day shifts on site at 2000 Washington Street and supervision from the Practice