Clinical Operations Coordinator

The Lowell General Hospital; Chelmsford (MA); On-site; USD 39,000 - 49,000; Full time

Job summary

Lowell General Hospital in Massachusetts is seeking an administrative clerk for the Rheumatology clinic. Under supervision, you will support clinical providers, manage patient flow, scheduling, and revenue cycle tasks to ensure smooth operations.

The role emphasizes customer service, document handling, and collaboration with physicians; prior experience and bilingual skills are preferred.

Qualifications

• High School diploma or equivalent.
• Two years of experience supporting customers.
• Bilingual (preferred).

Responsibilities

• Schedules patient appointments, including follow-ups and labs.
• Answers phones and triages calls in a busy setting.
• Greets patients and verifies demographics and insurance.
• Assists with revenue cycle clearance and insurance verification.
• Collects copayments and prepares medical records for visits.
• Monitors patient flow and communicates delays to patients and providers.
• Assists with billing entry and general office tasks.
• Provides clerical support to physicians and participates in improvement projects.

Skills

Communication skills

Computer literacy

Interpersonal skills

Organizational skills

Multitasking

Flexibility

Third-party billing

Confidentiality

Education

High School diploma or equivalent

Tools

Microsoft Office

Scheduling applications

EMR systems

Job description

Lowell General Hospital in Massachusetts is seeking an administrative clerk for the Rheumatology clinic. Under supervision, you will support clinical providers, manage patient flow, scheduling, and revenue cycle tasks to ensure smooth operations.

The role emphasizes customer service, document handling, and collaboration with physicians; prior experience and bilingual skills are preferred.