Clinical Operations Manager (Fully Remote)

Optain; United States; Remote; USD 150,000 - 210,000; Full time

Benefits offered by this job

Base + bonus + equity

Health, vision, dental, commuter

Wellness reimbursement

Job summary

Optain is a healthcare technology company that uses AI and machine learning to detect eye and systemic conditions through retinal imaging, expanding access to care. We are seeking a results-driven operations leader to own the grading playbook, SOPs, onboarding materials, and the provider network policy library.

In year one you will design and run the grader quality program, build a capacity model by state and customer, and recruit graders.

Qualifications

• 5+ years in healthcare operations, incl. 2+ years managing contracted or affiliated clinicians.
• Experience writing clinical or operational policy signed by a physician leader.
• Startup experience and comfort building dashboards and capacity models.

Responsibilities

• Own the grading playbook, SOPs, onboarding materials, and provider network policy library.
• Design and run the grader quality program, including sampling, over-read, and performance feedback.
• Build and maintain a capacity model by state and customer, and run grader recruitment.

Skills

Healthcare operations

Clinician management

Policy writing

Dashboard development

Tools

Capacity modeling

Dashboard tools

Job description

• Own the grading playbook, SOPs, onboarding materials, and provider network policy library.
• Design and run the grader quality program, including sampling, over-read, and performance feedback.
• Build and maintain a capacity model by state and customer, and run grader recruitment.

What You'll Need:

• 5+ years in healthcare operations, with 2+ years managing contracted or affiliated clinicians.
• Experience writing clinical or operational policy signed by a physician leader.
• Startup experience and comfort building dashboards and capacity models.

What Success Looks Like in Year One:

• Playbook and policies are current, versioned, and signed.
• Quality program is running with monthly error rate and turnaround reporting.
• Capacity model triggers recruitment and at least two manual processes are moved into the platform.

What We Offer:

• Competitive compensation package including base salary, bonus, and equity.
• Top-tier health, vision, dental, and commuter benefits, plus wellness reimbursement.
• Opportunity to work with experts at the intersection of AI and healthcare.

Optain

Optain is a healthcare technology company that uses AI and machine learning to detect eye and systemic conditions through retinal imaging, improving access to care. Founded in Australia in 2019, the company recently received FDA clearance for its Resolve retinal camera, closed a Series A led by Insight Partners, and is rapidly expanding across U.S. health systems.