Associate Systems Admin

Radiant Systems Inc; Miami (FL); On-site; USD 36,000 - 54,000; Full time

Job summary

Radiant Systems Inc. seeks an on-site technical support specialist in Miami to assist participants during visits, including porting phones and pairing Apple Watch devices.

You will ensure apps and settings are correctly installed, verify connectivity, and resolve issues on mobile devices and wearables. Experience in clinical research or healthcare technology environments and familiarity with MDM systems are preferred.

Qualifications

• 1+ year or equivalent combination of education, training, and experience.

Responsibilities

• Provide on-site technical support to participants during scheduled visits
• Assist participants with porting their mobile phones to the required platform
• Configure and pair Apple Watch devices with participant mobile phones
• Ensure proper installation of required applications and system settings
• Verify device connectivity, data synchronization, and functionality
• Troubleshoot basic technical issues related to mobile devices and wearables
• Provide clear instructions and guidance to participants on device use
• Document setup completion and any technical issues encountered
• Maintain compliance with data privacy, security, and study protocols

Skills

Clinical research support

MDM familiarity

Customer support

Communication skills

Troubleshooting mobile devices

Multi-tasking & attention to detail

Job description

• Provide on-site technical support to participants during scheduled visits
• Assist participants with porting their mobile phones to the required platform
• Configure and pair Apple Watch devices with participant mobile phones
• Ensure proper installation of required applications and system settings
• Verify device connectivity, data synchronization, and functionality
• Troubleshoot basic technical issues related to mobile devices and wearables
• Provide clear instructions and guidance to participants on device use
• Document setup completion and any technical issues encountered
• Maintain compliance with data privacy, security, and study protocols

Education and Experience

Previous experience that provides the knowledge, skills, and abilities to perform the job 1+ or equivalent combination of education, training, & experience.

Years of experience refers to typical years of related experience needed to gain the required knowledge, skills, and abilities necessary to perform the essential functions of the job.

Years of experience are not to be used as the only determining factor in establishing the job class or making employment selection decisions.

Knowledge, Skills and Abilities

• Experience supporting clinical research or healthcare technology environments
• Familiarity with mobile device management (MDM) systems
• Experience working in participant-facing or customer support roles
• Ability to communicate information effectively
• Ability to troubleshoot and resolve issues on mobile phones and watches
• Ability to multi-task and pay close attention to detail