Clinical Liaison

Jobtailor; California (MO); On-site; USD 60,000 - 90,000; Full time

Job summary

Jobtailor is seeking a dedicated Hospice Referrals Coordinator in California to manage referrals from hospitals, physicians, SNFs, and families. You will review clinical records, identify gaps, and perform informational evaluations by in-person, bedside, telephone, or virtual means, always ensuring timely communication with the clinical team.

You will escalate urgent issues, prepare concise summaries for physician review, and support documentation and certifications while maintaining HIPAA

Qualifications

• Experience coordinating hospice referrals across hospitals, physicians, SNFs, and families.
• Ability to review and organize clinical records and identify missing information.
• Strong communication with referral sources and families about hospice options.

Responsibilities

• Receive and acknowledge hospice referrals from multiple sources.
• Obtain and review clinical records, identify missing information.
• Conduct informational evaluations in person, bedside, by phone, or virtually.
• Escalate urgent concerns to the clinical team as needed.
• Prepare concise clinical summaries for physician review.

Skills

Hospice care coordination

Clinical record review

Patient education

HIPAA compliance

Quality assurance

Tools

Secure communication systems

Job description

• Receive and promptly acknowledge hospice referrals from hospitals, physicians, skilled nursing facilities, assisted living facilities, case managers, health plans, families, and community providers
• Obtain, organize, and review clinical records and identify missing information
• Conduct in-person, bedside, telephone, or virtual informational evaluations when appropriate and permitted
• Escalate urgent symptoms and unsafe discharge concerns to the clinical team
• Prepare concise clinical summaries for hospice physician review and document referral decisions
• Recognize indicators of hospice appropriateness and assist with supporting documentation and physician certifications
• Communicate clinical decisions professionally and compassionately to referral sources and families
• Provide neutral education about hospice philosophy, services, rights, responsibilities, and care choices
• Coordinate election, discharge, transportation, caregiver, medication, pharmacy, equipment, supplies, authorization, communication, and admission-nurse handoff details
• Coordinate hospital, facility, community-provider, equipment, medication, and discharge planning activities
• Develop and maintain relationships with referral partners and provide educational presentations and in-services
• Document referral activity on the same business day and maintain compliant records
• Participate in quality assurance and performance improvement activities

Requirements

• Follow Medicare hospice Conditions of Participation, California requirements, payer contracts, and agency policies
• Use secure, approved communication systems and comply with HIPAA and agency privacy policies
• Participate in orientation, annual education, competencies, and compliance training
• Report suspected abuse, neglect, exploitation, unsafe conditions, discrimination, or patient-rights violations
• Maintain complete, accurate, and timely referral records
• Maintain professional boundaries with patients, families, physicians, and referral sources

Core Competencies

Demonstrates expertise in hospice care coordination, including managing referrals, conducting evaluations, and ensuring compliance with Medicare hospice Conditions of Participation. Strong communication skills are essential for educating referral sources and families about hospice services and maintaining professional relationships.

Highest-signal resume keywords

• Hospice Care Coordination
• Clinical Record Review
• Patient Education
• Compliance with HIPAA
• Quality Assurance Participation

ATS Optimization Keywords

Hard Skills

• Clinical Record Review
• Referral Management
• Documentation
• Evaluation Conducting
• Care Planning

Soft Skills

• Professional Communication
• Compassionate Interaction
• Relationship Building
• Problem-Solving

Industry Keywords

• Medicare Hospice Conditions of Participation
• California Requirements
• Payer Contracts
• Agency Policies
• Quality Assurance

Tools & Technologies

• Secure Communication Systems