Clinical Learning Delivery & Operations Leader

MRO Corporation; Norristown (Montgomery County); On-site; USD 103,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Job summary

MRO Corporation seeks a Senior Manager to lead the Institute’s onboarding and clinical data abstraction training, ensuring consistent, efficient delivery across US and India teams. You will translate workforce priorities into actionable plans, monitor outcomes, and foster cross-functional collaboration.

Ideal candidates are proactive leaders with strong coaching skills, capable of handling complex programs, and driving continuous improvement with data-driven insights and AI-enabled tools.

Qualifications

• Bachelor's degree or equivalent experience.
• 7+ years of experience in learning and development, education, healthcare operations, program management, or a related field.
• 3+ years of people leadership experience.
• Experience leading complex programs, large-scale onboarding programs, or operational initiatives.
• Experience using data and metrics to evaluate performance and drive improvements.
• Strong communication, stakeholder management, and problem-solving skills.
• Demonstrated ability to manage competing priorities in a fast-paced environment.

Responsibilities

• Lead the day-to-day operations of the Institute’s training programs across supported service lines.
• Ensure training-related processes are executed consistently and effectively.
• Translate organizational priorities into actionable execution plans and training strategies.
• Identify operational risks, barriers, and opportunities for improvement and drive appropriate action.
• Support the implementation of new training initiatives, pilots, and program enhancements.
• Monitor training, readiness, quality, and efficiency metrics to evaluate program effectiveness.
• Use data and trends to identify improvement opportunities and inform recommendations.
• Track trainee progression and proactively address performance concerns, delays, or risks.
• Evaluate the impact of program changes and continuously improve processes and outcomes.
• Utilizes practical application, coaching, and emerging technologies and AI-enabled tools to continuously ensure learning programs are optimized for both effectiveness and efficiency.
• Communicate program performance, risks, and priorities to leadership.
• Serve as the primary operational liaison between the Institute and key stakeholders, including Clinical Services, Workforce Planning, Talent Acquisition, and Learning & Development.
• Build partnerships that support workforce readiness and business objectives.
• Facilitate alignment on trainee performance, capacity planning, program timelines, and operational priorities.
• Influence decisions through data, collaboration, and effective communication.
• Lead, coach, and develop a team of Clinical Data Trainers.
• Establish clear expectations and hold team members accountable for quality, consistency, and execution.
• Support trainer development through coaching, feedback, and growth opportunities.
• Monitor trainer capacity and allocate resources based on business needs and learning priorities.
• Foster a culture of accountability, collaboration, innovation, and continuous improvement.

Skills

Stakeholder management

Leadership

Data-driven decisions

Communication

Program management

Education

Bachelor's degree

Tools

Salesforce

Tableau

Learning systems

Job description

MRO Corporation seeks a Senior Manager to lead the Institute’s onboarding and clinical data abstraction training, ensuring consistent, efficient delivery across US and India teams. You will translate workforce priorities into actionable plans, monitor outcomes, and foster cross-functional collaboration.

Ideal candidates are proactive leaders with strong coaching skills, capable of handling complex programs, and driving continuous improvement with data-driven insights and AI-enabled tools.