Senior Manager, Clinical Learning Delivery & Execution

MRO Corporation; Norristown (Montgomery County); On-site; USD 103,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Job summary

MRO Corporation seeks a Senior Manager to lead the Institute’s onboarding and clinical data abstraction training, ensuring consistent, efficient delivery across US and India teams. You will translate workforce priorities into actionable plans, monitor outcomes, and foster cross-functional collaboration.

Ideal candidates are proactive leaders with strong coaching skills, capable of handling complex programs, and driving continuous improvement with data-driven insights and AI-enabled tools.

Qualifications

• Bachelor's degree or equivalent experience.
• 7+ years of experience in learning and development, education, healthcare operations, program management, or a related field.
• 3+ years of people leadership experience.
• Experience leading complex programs, large-scale onboarding programs, or operational initiatives.
• Experience using data and metrics to evaluate performance and drive improvements.
• Strong communication, stakeholder management, and problem-solving skills.
• Demonstrated ability to manage competing priorities in a fast-paced environment.

Responsibilities

• Lead the day-to-day operations of the Institute’s training programs across supported service lines.
• Ensure training-related processes are executed consistently and effectively.
• Translate organizational priorities into actionable execution plans and training strategies.
• Identify operational risks, barriers, and opportunities for improvement and drive appropriate action.
• Support the implementation of new training initiatives, pilots, and program enhancements.
• Monitor training, readiness, quality, and efficiency metrics to evaluate program effectiveness.
• Use data and trends to identify improvement opportunities and inform recommendations.
• Track trainee progression and proactively address performance concerns, delays, or risks.
• Evaluate the impact of program changes and continuously improve processes and outcomes.
• Utilizes practical application, coaching, and emerging technologies and AI-enabled tools to continuously ensure learning programs are optimized for both effectiveness and efficiency.
• Communicate program performance, risks, and priorities to leadership.
• Serve as the primary operational liaison between the Institute and key stakeholders, including Clinical Services, Workforce Planning, Talent Acquisition, and Learning & Development.
• Build partnerships that support workforce readiness and business objectives.
• Facilitate alignment on trainee performance, capacity planning, program timelines, and operational priorities.
• Influence decisions through data, collaboration, and effective communication.
• Lead, coach, and develop a team of Clinical Data Trainers.
• Establish clear expectations and hold team members accountable for quality, consistency, and execution.
• Support trainer development through coaching, feedback, and growth opportunities.
• Monitor trainer capacity and allocate resources based on business needs and learning priorities.
• Foster a culture of accountability, collaboration, innovation, and continuous improvement.

Skills

Stakeholder management

Leadership

Data-driven decisions

Communication

Program management

Education

Bachelor's degree

Tools

Salesforce

Tableau

Learning systems

Job description

Overview

The Senior Manager, Clinical Learning Delivery & Execution is responsible for leading the operational strategy, delivery, and continuous improvement of the Institute-the organization’s onboarding and clinical data abstraction training programs. This leader oversees clinical training execution across service lines and a geographically diverse workforce, including both U.S.-based and India-based team members, ensuring learning programs are delivered consistently, efficiently, and in alignment with workforce needs, organizational priorities, and established performance standards.

The Senior Manager serves as an operational leader, translating learning and workforce priorities into actionable plans, monitoring program outcomes, identifying opportunities for improvement, and partnering cross-functionally to support workforce readiness. This individual leads and develops the Clinical Data Trainer (CDT) team while overseeing the successful execution of the Institute’s training programs. The Senior Manager is responsible for ensuring training programs are delivered consistently and effectively, trainees progress through key readiness milestones, and program outcomes support organizational quality, efficiency, and workforce readiness goals.

The ideal candidate is a proactive, self-motivated leader who thrives in a fast-paced and evolving environment. They take initiative, anticipate challenges before they arise, and are comfortable navigating complex programs, processes, and stakeholder relationships. This role requires someone who can quickly learn and apply new concepts, think strategically while remaining execution-focused, and build strong, engaged teams through effective coaching, development, and people leadership.

Responsibilities

Program Leadership & Execution

• Lead the day-to-day operations of the Institute’s training programs across supported service lines.

• Ensure training-related processes are executed consistently and effectively.

• Translate organizational priorities into actionable execution plans and training strategies.

• Identify operational risks, barriers, and opportunities for improvement and drive appropriate action.

• Support the implementation of new training initiatives, pilots, and program enhancements.

Program Performance & Continuous Improvement

• Monitor training, readiness, quality, and efficiency metrics to evaluate program effectiveness.

• Use data and trends to identify improvement opportunities and inform recommendations.

• Track trainee progression and proactively address performance concerns, delays, or risks.

• Evaluate the impact of program changes and continuously improve processes and outcomes.

• Utilizes practical application, coaching, and emerging technologies and AI-enabled tools to continuously ensure learning programs are optimized for both effectiveness and efficiency.

• Communicate program performance, risks, and priorities to leadership.

Cross-Functional Collaboration

• Serve as the primary operational liaison between the Institute and key stakeholders, including Clinical Services, Workforce Planning, Talent Acquisition, and Learning & Development.

• Build partnerships that support workforce readiness and business objectives.

• Facilitate alignment on trainee performance, capacity planning, program timelines, and operational priorities.

• Influence decisions through data, collaboration, and effective communication.

People Leadership

• Lead, coach, and develop a team of Clinical Data Trainers.

• Establish clear expectations and hold team members accountable for quality, consistency, and execution.

• Support trainer development through coaching, feedback, and growth opportunities.

• Monitor trainer capacity and allocate resources based on business needs and learning priorities.

• Foster a culture of accountability, collaboration, innovation, and continuous improvement.

Qualifications

Required Qualifications:

• Bachelor's degree or equivalent experience.

• 7+ years of experience in learning and development, education, healthcare operations, program management, or a related field.

• 3+ years of people leadership experience.

• Experience leading complex programs, large-scale onboarding programs, or operational initiatives.

• Experience using data and metrics to evaluate performance and drive improvements.

• Strong communication, stakeholder management, and problem-solving skills.

• Demonstrated ability to manage competing priorities in a fast-paced environment.

Preferred Qualifications:

• Experience in healthcare, clinical abstraction, registry operations, or workforce development.

• Experience designing, developing, and scaling clinical onboarding and training programs.

• Experience in adult learning theory and learner-centered instructional design.

• Experience with Salesforce, Tableau, learning systems, or workforce readiness programs.

Total CompensationBase pay is one element of the total compensation package. Eligible employees may also receive an annual cash bonus and have access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan.

Salary Range It is not typical for an individual to be hired at or near the top of the range. Individual pay may be influenced by factors such as skills, qualifications, experience, licensure, certifications, geographic location, and internal equity.

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Pay Range

USD $103,000.00 - USD $140,000.00 /Yr.