Senior Manager, Clinical Learning Delivery & Execution

MRO; Norristown (Montgomery County); On-site; USD 120,000 - 160,000; Full time

Job summary

MRO is seeking a Senior Manager to lead the Institute’s clinical learning delivery and execution, overseeing onboarding and data abstraction training across U.S. and India teams.

You will translate priorities into actionable plans, monitor outcomes, and drive improvements while coaching a team of Clinical Data Trainers. The role demands a proactive leader who can navigate complex programs, balance strategic thinking with execution, and partner cross-functionally to support workforce readiness

Qualifications

• Bachelor's degree or equivalent experience.
• 7+ years in learning and development or healthcare operations.
• 3+ years of people leadership experience.
• Experience leading complex onboarding programs.
• Experience using data and metrics to evaluate performance.
• Strong communication and stakeholder management skills.
• Ability to manage competing priorities in a fast-paced environment.

Responsibilities

• Lead day-to-day operations of the Institute’s training programs across service lines.
• Ensure training-related processes are executed consistently and effectively.
• Translate organizational priorities into actionable execution plans and training strategies.
• Identify operational risks and drive appropriate action.
• Support new training initiatives, pilots, and program enhancements.
• Monitor training metrics and continuously improve program effectiveness.
• Lead and develop the Clinical Data Trainer team.
• Coordinate with Clinical Services, Workforce Planning, Talent Acquisition, and Learning & Development.

Skills

Leadership

Program management

Data-driven decision making

Communication

Stakeholder management

Problem solving

Prioritization

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Tableau

Learning systems

Workforce readiness programs

Job description

The Senior Manager, Clinical Learning Delivery & Execution is responsible for leading the operational strategy, delivery, and continuous improvement of the Institute-the organization’s onboarding and clinical data abstraction training programs. This leader oversees clinical training execution across service lines and a geographically diverse workforce, including both U.S.-based and India-based team members, ensuring learning programs are delivered consistently, efficiently, and in alignment with workforce needs, organizational priorities, and established performance standards.

The Senior Manager serves as an operational leader, translating learning and workforce priorities into actionable plans, monitoring program outcomes, identifying opportunities for improvement, and partnering cross-functionally to support workforce readiness. This individual leads and develops the Clinical Data Trainer (CDT) team while overseeing the successful execution of the Institute’s training programs. The Senior Manager is responsible for ensuring training programs are delivered consistently and effectively, trainees progress through key readiness milestones, and program outcomes support organizational quality, efficiency, and workforce readiness goals.

The ideal candidate is a proactive, self-motivated leader who thrives in a fast-paced and evolving environment. They take initiative, anticipate challenges before they arise, and are comfortable navigating complex programs, processes, and stakeholder relationships. This role requires someone who can quickly learn and apply new concepts, think strategically while remaining execution-focused, and build strong, engaged teams through effective coaching, development, and people leadership.

Program Leadership & Execution

• Lead the day-to-day operations of the Institute’s training programs across supported service lines.
• Ensure training-related processes are executed consistently and effectively.
• Translate organizational priorities into actionable execution plans and training strategies.
• Identify operational risks, barriers, and opportunities for improvement and drive appropriate action.
• Support the implementation of new training initiatives, pilots, and program enhancements.

Program Performance & Continuous Improvement

• Monitor training, readiness, quality, and efficiency metrics to evaluate program effectiveness.
• Use data and trends to identify improvement opportunities and inform recommendations.
• Track trainee progression and proactively address performance concerns, delays, or risks.
• Evaluate the impact of program changes and continuously improve processes and outcomes.
• Utilizes practical application, coaching, and emerging technologies and AI-enabled tools to continuously ensure learning programs are optimized for both effectiveness and efficiency.
• Communicate program performance, risks, and priorities to leadership.

Cross-Functional Collaboration

• Serve as the primary operational liaison between the Institute and key stakeholders, including Clinical Services, Workforce Planning, Talent Acquisition, and Learning & Development.
• Build partnerships that support workforce readiness and business objectives.
• Facilitate alignment on trainee performance, capacity planning, program timelines, and operational priorities.
• Influence decisions through data, collaboration, and effective communication.

People Leadership

• Lead, coach, and develop a team of Clinical Data Trainers.
• Establish clear expectations and hold team members accountable for quality, consistency, and execution.
• Support trainer development through coaching, feedback, and growth opportunities.
• Monitor trainer capacity and allocate resources based on business needs and learning priorities.
• Foster a culture of accountability, collaboration, innovation, and continuous improvement.

Required Qualifications

• Bachelor's degree or equivalent experience.
• 7+ years of experience in learning and development, education, healthcare operations, program management, or a related field.
• 3+ years of people leadership experience.
• Experience leading complex programs, large-scale onboarding programs, or operational initiatives.
• Experience using data and metrics to evaluate performance and drive improvements.
• Strong communication, stakeholder management, and problem-solving skills.
• Demonstrated ability to manage competing priorities in a fast-paced environment.

Preferred Qualifications

• Experience in healthcare, clinical abstraction, registry operations, or workforce development.
• Experience designing, developing, and scaling clinical onboarding and training programs.
• Experience in adult learning theory and learner-centered instructional design.
• Experience with Salesforce, Tableau, learning systems, or workforce readiness programs.

Total Compensation

Base pay is one element of the total compensation package. Eligible employees may also receive an annual cash bonus and have access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan.

It is not typical for an individual to be hired at or near the top of the range. Individual pay may be influenced by factors such as skills, qualifications, experience, licensure, certifications, geographic location, and internal equity.

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