Clinical Lab Tech Support Specialist

Siemens Healthineers; United States; Remote; USD 76,000 - 104,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Disability insurance

Parking/Transit benefits

Paid time off

Paid sick time

Job summary

Siemens Healthineers is seeking a technically skilled expert to provide phone and email support for clinical laboratory instruments, including Atellica/Chemistry/Immunoassay. You will document issues accurately, troubleshoot complex problems, and work with a cross-functional team to ensure customer satisfaction.

The role requires 3–7 years of comparable experience, a science/engineering degree, and willingness to travel up to 20%.

Qualifications

• Analytical thinking abilities to support advanced technical troubleshooting and problem solving.

Responsibilities

• Providing phone/email support for internal/external customers with accurate documentation.
• Demonstrating high-level technical expertise in clinical laboratory practice while supporting Atellica/Chemistry/Immunoassay.
• Escalating issues when needed and ensuring timely resolution to maximize customer satisfaction.
• Meeting or exceeding service level metrics to support the business objectives.

Skills

Analytical thinking

Phone communication

Microsoft Office

Team collaboration

Positive attitude

Education

Associate's or Bachelor's degree in science/engineering

Job description

Siemens Healthineers is seeking a technically skilled expert to provide phone and email support for clinical laboratory instruments, including Atellica/Chemistry/Immunoassay. You will document issues accurately, troubleshoot complex problems, and work with a cross-functional team to ensure customer satisfaction.

The role requires 3–7 years of comparable experience, a science/engineering degree, and willingness to travel up to 20%.