Customer Service Engineer — Lab Automation & Atellica

469g Siemens Healthcare Diagnostics Inc.; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

Siemens Healthineers is seeking a Customer Service Engineer to support FlexLab HT Total Laboratory Automation and Atellica instrument analyzers at the MegaLab facility in Clifton, NJ. The role focuses on servicing high-volume laboratory automation systems with training of lab staff and efficient repair delivery.

The position is ideal for an ambitious professional looking to advance their career in field service within a healthcare diagnostics environment.

Responsibilities

• installing, troubleshooting, repairing and performing preventative maintenance on FlexLab HT automation modules, analyzer connections, check-in/check-out stations, and pre/post-analytical equipment with minimal supervision.
• performing maintenance, diagnostics, and repairs on Atellica analyzer systems to ensure continuous operation in a high-volume reference laboratory environment.
• delivering timely and effective repairs as well as adequate training of laboratory operators and technical staff to ensure optimal system performance and productivity.
• managing financial performance within your capacity, meeting or exceeding budget for revenue generation, expense control and inventory management.
• ensuring that all tool and test equipment expiration dates are managed, and that no overdue calibration test equipment is used or maintained in the field.
• documenting usage of tools and test equipment on eFSR.
• managing company assets issued to you, including a company car, cell phone, computer, tools, inventory parts, and other equipment.
• establishing and maintaining proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

Job description

Siemens Healthineers is seeking a Customer Service Engineer to support FlexLab HT Total Laboratory Automation and Atellica instrument analyzers at the MegaLab facility in Clifton, NJ. The role focuses on servicing high-volume laboratory automation systems with training of lab staff and efficient repair delivery.

The position is ideal for an ambitious professional looking to advance their career in field service within a healthcare diagnostics environment.