Clinical IT Help Desk Analyst (Healthcare IT Support)

Secur-Serv; New Brunswick (NJ); On-site; USD 48,000 - 70,000; Full time

Job summary

Secur-Serv is a leading MSP delivering IT, print, and hardware services with a security focus, serving healthcare and other industries nationwide. The Help Desk Analyst role supports physicians, residents, and nurses in Paragon and Athena EMR systems, providing prompt clinical tech assistance.

Responsibilities include remote and on-site desk support, server monitoring, software upgrades, and security controls.

Qualifications

• Minimum of 3 yrs helpdesk experience.
• CompTIA A+ Certification.
• Exceptional interpersonal and customer service skills including deescalating frustrated callers and providing white glove support to medical professionals or executives.
• Experience using a ticketing system.
• Proficient in MS Office & Outlook.
• Strong leadership skills.
• Ability to explain technical issues to non-technical people.
• Strong analytical and problem-solving skills with consistent conclusions.
• Familiarity with troubleshooting computer-related problems, especially with interval client computing platforms and network connectivity.
• Basic understanding of laws and regulations regarding the EEOC and ADA.
• COVID-19 Vaccination: Must have proof of vaccination and booster when eligible.
• Physical Demands: Prolonged periods on a computer; lift up to 15 pounds.

Responsibilities

• Provide helpdesk phone support and remote support for end-users.
• Provide desktop support (hardware & software) for end users on-site.
• Monitor servers and escalate incidents to on-call analysts for clinical application issues.
• Perform software installation and upgrades as needed.
• Use manual and automated tools to monitor and maintain computing environments.
• Assist in backup and restoration processes and procedures.
• Assist in design, deployment, and maintenance of security controls for the helpdesk.
• Ensure client processes and procedures are followed.
• Ensure proper use of client equipment and sensitive information.

Skills

Interpersonal skills

Customer service

Deescalation

Leadership

White glove support

Communication

Education

CompTIA A+ Certification

Tools

Ticketing system

MS Office

Outlook

Job description

Secur-Serv is a leading MSP delivering IT, print, and hardware services with a security focus, serving healthcare and other industries nationwide. The Help Desk Analyst role supports physicians, residents, and nurses in Paragon and Athena EMR systems, providing prompt clinical tech assistance.

Responsibilities include remote and on-site desk support, server monitoring, software upgrades, and security controls.