EMR IT Helpdesk Analyst (Clinical Support)

securserv; New Brunswick (NJ); Presencial; USD 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

HSA contributions

401K with company match

Training opportunities via LinkedIn/HP

Descripción de la vacante

Secur-Serv is seeking a Help Desk Analyst to provide clinical technical support for physicians, residents, and nurses across multiple EMR systems. The role emphasizes white-glove service and quick issue resolution in a hospital-adjacent setting.

Candidates should have at least 3 years of helpdesk experience, CompTIA A+ certification, and strong communication skills to effectively assist medical professionals and executives. On-site work and potential for growth are offered.

Formación

• Minimum of 3 yrs helpdesk experience.
• CompTIA A+ certification required.
• Exceptional interpersonal and customer service skills, including deescalation.

Responsabilidades

• Provide helpdesk phone and remote support for end-users.
• Desktop support for on-site users (hardware & software).
• Monitor servers and follow escalation procedures for clinical app incidents.

Conocimientos

Helpdesk experience

CompTIA A+

Customer service

MS Office

Outlook

Communication

Problem solving

Herramientas

Ticketing system

MS Office

Outlook

Descripción del empleo

Secur-Serv is seeking a Help Desk Analyst to provide clinical technical support for physicians, residents, and nurses across multiple EMR systems. The role emphasizes white-glove service and quick issue resolution in a hospital-adjacent setting.

Candidates should have at least 3 years of helpdesk experience, CompTIA A+ certification, and strong communication skills to effectively assist medical professionals and executives. On-site work and potential for growth are offered.