Clinical Intake & Referral Coordinator

Northwesternmedicine; Chicago (IL); On-site; USD 42,000 - 58,000; Full time

Job summary

Northwestern Medicine is seeking an Intake Coordinator I to support clinicians by handling the preliminary clinical intake and referrals for potential department patients. The role requires thorough coordination of patient information and adherence to policies and procedures.

Responsibilities include initial phone contact, triage, ensuring documentation is ready for the clinician, verifying insurance eligibility, and tracking referrals.

Qualifications

• Bachelor's degree in psychology or related field or equivalent experience.
• 0-2 years of mental health administration or indirect patient care experience.
• Experience with insurance eligibility verification is preferred.

Responsibilities

• Conducts initial phone contact, clinical intake and triage.
• Ensures all relevant and necessary clinical documentation is received and available to the clinician prior to the scheduled appointment.
• Assists with insurance eligibility verification.
• Documents and tracks referrals.
• May perform other duties as assigned.

Skills

Clinical intake

Triage

Insurance verification

Referral documentation

Communication skills

Education

Bachelor's degree in psychology or related field

4+ years healthcare experience

0-2 years mental health admin or indirect patient care

Job description

Northwestern Medicine is seeking an Intake Coordinator I to support clinicians by handling the preliminary clinical intake and referrals for potential department patients. The role requires thorough coordination of patient information and adherence to policies and procedures.

Responsibilities include initial phone contact, triage, ensuring documentation is ready for the clinician, verifying insurance eligibility, and tracking referrals.