Intake Coordinator I - Signature Services

Northwesternmedicine; Chicago (IL); On-site; USD 42,000 - 58,000; Full time

Job summary

Northwestern Medicine is seeking an Intake Coordinator I to support clinicians by handling the preliminary clinical intake and referrals for potential department patients. The role requires thorough coordination of patient information and adherence to policies and procedures.

Responsibilities include initial phone contact, triage, ensuring documentation is ready for the clinician, verifying insurance eligibility, and tracking referrals.

Qualifications

• Bachelor's degree in psychology or related field or equivalent experience.
• 0-2 years of mental health administration or indirect patient care experience.
• Experience with insurance eligibility verification is preferred.

Responsibilities

• Conducts initial phone contact, clinical intake and triage.
• Ensures all relevant and necessary clinical documentation is received and available to the clinician prior to the scheduled appointment.
• Assists with insurance eligibility verification.
• Documents and tracks referrals.
• May perform other duties as assigned.

Skills

Clinical intake

Triage

Insurance verification

Referral documentation

Communication skills

Education

Bachelor's degree in psychology or related field

4+ years healthcare experience

0-2 years mental health admin or indirect patient care

Job description

The Intake Coordinator I reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Intake Coordinator I supports the clinician by performing the preliminary clinical intake and referral functions for potential department patients.

Responsibilities

• Conducts initial phone contact, clinical intake and triage.
• Ensures all relevant and necessary clinical documentation is received and available to the clinician prior to the scheduled appointment.
• Assists with insurance eligibility verification.
• Documents and tracks referrals.
• May perform other duties as assigned.

Required

• Bachelor's degree in psychology or related area of study OR 4+ years of relevant experience in a healthcare setting.
• 0-2 years of experience in mental health administration or indirect patient care.

Preferred

• Basic knowledge of community mental health resources and/or referral sources.

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.

If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception : New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.