RN-BH Intake Coordinator

Bayou Recruiting Solutions LLC; Chicago (IL); On-site; USD 60,000 - 85,000; Full time

Job summary

Bayou Recruiting Solutions LLC is looking for an Intake Coordinator in Chicago, IL. The role involves screening and referrals for mental health services, requiring a nursing license and at least one year of clinical experience in behavioral health.

The Intake Coordinator will verify medical coverage and collaborate with other professionals to ensure proper care. If you possess strong interpersonal and communication skills, apply today to join a dedicated team providing quality mental health care.

Qualifications

• Must be a registered nurse.
• Minimum of one year of clinical experience in behavioral health service.
• Excellent interpersonal skills to engage patients and families.

Responsibilities

• Screens incoming calls and walk‑in patients for service requests.
• Verifies medical coverage and obtains initial insurance authorization.
• Provides relevant information to crisis workers.

Skills

Clinical experience

Knowledge of major mental disorders

Understanding of developmental norms

Knowledge of substance abuse disorders

Screening skills

Competence in electronic medical record

Interpersonal skills

Communication skills

Organizational skills

Education

Registered Nurse

Job description

The Intake Coordinator is a member of the Mental Health Center Team who provides screening, case disposition, and referrals for incoming telephone calls, walk‑in inquiries about service, and inquiries from within the hospital. The position requires competent, independent decision‑making as well as collaboration with other disciplines and outside agencies to determine and obtain the most appropriate level of psychiatric care.

The Intake Coordinator administratively reports to the Director of the Mental Health Center and executes responsibilities under the supervision of the Department of Psychiatry Chairperson. In the performance of all duties, the Intake Coordinator complies with the Illinois Mental Health & Developmental Disabilities Code, hospital policies, procedures, and by‑laws and reflects the philosophy, mission, and values of the institution.

These duties are performed in a highly confidential manner, following the mission, values, and behaviors of the client. Employees are further expected to provide a high quality of care, services, and kindness towards all patients, staff, physicians, volunteers, and guests.

JOB RESPONSIBILITIES

Screening, Assessment, and Referral

Screens incoming telephone calls and walk‑in patients to identify service requests, the urgency of need, patient resources, and appropriateness of the client as a provider and the level of care required. Refers to other levels of care in Behavioral Health Services when appropriate.

Provides resources, contact information, and active linkage when possible for needed services not provided by the client.

Case Management

Verifies medical coverage for all levels of outpatient mental health service, obtains required initial insurance authorization for Mental Health Center outpatients, and secures relevant clinical information from referring agencies/facilities, physicians, or patients seeking outpatient aftercare.

Liaison to Crisis Worker

Provides relevant patient information to the crisis worker for patients to the ED for admission and accepts referrals of deflected patients deemed not in need of admission.

REQUIREMENTS

• Must be a registered nurse.
• Minimum of one year of clinical experience working on an inpatient and/or outpatient behavioral health service or a comparable setting.
• Knowledge of major mental disorders across the age continuum and levels of care.
• Understanding of developmental norms across the age continuum and ability to apply age‑appropriate expectations when engaging patients/families to obtain relevant history and current level of care.
• Knowledge of substance abuse and dependency disorders across the age continuum level of functioning.
• Functional status screening skills to select the appropriate intensity of care or level of intervention required.
• Competence in the use of the electronic medical record to document and retrieve pertinent patient information and generate required reports.
• Excellentinterpersonal skills are necessary to engage patients and families in the screening process and to develop collegial relationships with professionals within and outside the organization.
• Communication skills to clearly and concisely transmit essential referral information to clinicians regarding intake requests.
• Ability to prioritize work assignments, organize and track intake flow, meet turnaround time for call return, and submit required reports.

THIS CLIENT REQUIRE EMPLOYEES ARE REQUIRED TO BE VACCINATED FOR COVID-19 AS A CONDITION OF EMPLOYMENT, SUBJECT TO ACCOMMODATION FOR MEDICAL OR SINCERELY HELD RELIGIOUS BELIEFS.