Bilingual Front Desk & Intake Specialist

Casa Esperanza, Inc. (Boston); Boston (MA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off (PTO)

Holiday Pay

Dental & Vision Insurance

Life Insurance

Educational Opportunities

Tuition Remission

Employee Discounts

Job summary

Casa Esperanza, Inc. in Boston is seeking a Patient Support Specialist to manage front-end functions for FUOP, support the Patient Access Team, and handle intake and administrative tasks while upholding HIPAA privacy and high-quality customer service.

The role covers scheduling, eligibility verification, intake documentation, billing preparation, and coordinating with clinicians and residential programs. A friendly, organized professional with bilingual English/Spanish skills is preferred to

Qualifications

• High school diploma or GED required.
• Experience at a front desk and strong customer service skills.
• Bilingual English/Spanish preferred.
• Familiarity with insurance verifications and prior authorizations.

Responsibilities

• Greet and assist patients with a welcoming demeanor.
• Schedule appointments and manage front-desk operations.
• Verify insurance eligibility and assist with intake documentation.
• Coordinate with Patient Access Manager and FUOP team.
• Maintain HIPAA privacy and confidential information.
• Enter data into the electronic health record system.

Skills

Bilingual English/Spanish

Front desk experience

Customer service

Strong communication

Data entry

Education

High School Diploma or GED

Tools

Electronic Health Records (EHR)

Practice Management System

Job description

Casa Esperanza, Inc. in Boston is seeking a Patient Support Specialist to manage front-end functions for FUOP, support the Patient Access Team, and handle intake and administrative tasks while upholding HIPAA privacy and high-quality customer service.

The role covers scheduling, eligibility verification, intake documentation, billing preparation, and coordinating with clinicians and residential programs. A friendly, organized professional with bilingual English/Spanish skills is preferred to