Bilingual Clinical Research Intake Coordinator

ActivMed Practices & Research, LLC.; Boston (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k with safe harbor match

Life and disability insurance

Job summary

Alcanza Clinical Research is seeking an Intake Specialist to be the first point of contact at the site, delivering warm, professional customer service and guiding volunteers from initial phone contact through the last study visit.

The role requires assisting with documentation, CTMS data entry, scheduling, and coordination of transportation while maintaining HIPAA-compliant practices and accurate records. This is a full-time, on-site position at multiple site locations.

Qualifications

• An Associate’s degree and a minimum of 3 years’ experience in customer service, administration or sales, or an equivalent combination of education and experience, is required.
• Must have well-developed customer service skills.
• Bi-lingual (English / Spanish) proficiency is a plus.

Responsibilities

• Greet volunteers and visitors as they arrive.
• Obtain/verify proper identification and upload into CTMS.
• Prepare, provide and explain necessary documents for completion.
• Provide information and conversation to volunteers to make them comfortable with participation.
• Answer inbound calls and emails with high level of customer service.
• Place reminder calls to confirm appointments and assist with rescheduling.
• Notify staff of arrival and greet volunteers promptly.
• Complete visits in CTMS with attention to detail for billing revenue.

Skills

Customer service

Scheduling

Calendar management

Bilingual English/Spanish

Verbal communication

Written communication

Data entry

HIPAA compliance

Multitasking

Attention to detail

Education

Associate’s degree

Tools

CTMS

Job description

Alcanza Clinical Research is seeking an Intake Specialist to be the first point of contact at the site, delivering warm, professional customer service and guiding volunteers from initial phone contact through the last study visit.

The role requires assisting with documentation, CTMS data entry, scheduling, and coordination of transportation while maintaining HIPAA-compliant practices and accurate records. This is a full-time, on-site position at multiple site locations.