Clinical Informatics Lead for Epic & Care Delivery

CVS Health Corporation; Maryland; Hybrid; USD 184,000 - 397,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement savings options

Wellness programs

Paid time off

Job summary

CVS Health Corporation in the United States seeks a Senior Medical Director of Clinical Informatics and Healthcare Delivery Technology to lead Epic-enabled clinical product strategy and governance. The role focuses on improving clinician experience, patient safety, and outcomes while aligning Epic roadmaps with enterprise priorities.

The position balances clinical practice (~0.2 FTE) with Informatics leadership (~0.8 FTE), travels domestically 1–2 times per quarter, and is eligible for CVS

Qualifications

• Licensed clinician - MD/DO (Internal Medicine, Family Medicine, Med-Peds), NP, PA in good standing.
• Enthusiastic about remaining in clinical practice (~20% clinical FTE)
• 10-12 years of relevant work experience.
• High-performing clinician with demonstrated excellence in care model outcomes, patient experience, and teamwork.
• Completion of Epic Builder training and certification (or willingness to obtain within a designated timeframe).
• Minimum 5 years of ambulatory clinical practice experience.
• Demonstrated interest or experience in clinical product, clinical informatics, safety, quality improvement, healthcare operations, or workflow redesign.
• Strong executive presence with experience presenting to and building relationships with senior stakeholders across a large enterprise.
• Strong communication, collaboration, and change management skills, with the ability to effectively partner with clinicians, operational leaders, and technical teams.
• Experience leading projects, quality improvement initiatives, or large organizational change efforts
• Knowledge of value-based care, quality metrics, and patient safety strategies.
• Familiarity with interoperability standards and healthcare regulatory requirements (e.g., HIPAA, Promoting Interoperability).
• Highly accountable and has excellent follow through
• A true problem solver, committed to driving teams toward excellence in a joyful and curious way, even under high stress.

Responsibilities

• Serve as the senior product leader across Clinic Operations and Quality & Stars technical domains, offering clinical insight and technical expertise to drive end-to-end technology solutions that advance care pathways and core business outcomes.
• Lead enterprise-wide Epic optimization efforts to improve clinical workflows, efficiency, quality, and patient safety.
• Work hand-in-hand with clinical/business leaders to translate organizational priorities into Epic workflows, decision support, reporting, and clinician tools across the enterprise.
• Support Epic upgrades, testing, implementation, and change management activities, and serve as accountable clinical sponsor for enterprise go-lives and major releases.
• Monitor adoption and effectiveness of Epic enhancements enterprise-wide and recommend continuous improvements.

Skills

Clinical leadership

Epic Builder training

Ambulatory clinical practice

Change management

Interoperability knowledge

Regulatory knowledge (HIPAA)

Quality improvement

Executive communication

Project leadership

Stakeholder management

Education

MD/DO licensed clinician

Epic Builder certification

Tools

Epic platform knowledge

Job description

CVS Health Corporation in the United States seeks a Senior Medical Director of Clinical Informatics and Healthcare Delivery Technology to lead Epic-enabled clinical product strategy and governance. The role focuses on improving clinician experience, patient safety, and outcomes while aligning Epic roadmaps with enterprise priorities.

The position balances clinical practice (~0.2 FTE) with Informatics leadership (~0.8 FTE), travels domestically 1–2 times per quarter, and is eligible for CVS