Clinical Imaging Systems Support Specialist

Canfieldimagingsystems; Parsippany-Troy Hills (NJ); Presencial; USD 60 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid time off

Medical insurance

Dental insurance

Vision insurance

Discretionary bonus

401(k) with employer match

Resumo da oferta

Canfield Scientific, Inc. is seeking a Clinical Services Customer/Technical Support Associate to support custom medical photography systems used in clinical studies.

You will assist Canfield clinical project teams with Tier-1 technical support for 2D and 3D imaging systems and ensure smooth deployment. The role requires troubleshooting Windows applications and hardware, diagnosing issues, and providing remote updates and field support.

Qualificações

• Bachelor's or Associate’s degree in a technical field or at least three years' applicable work experience.
• Demonstrated experience in troubleshooting MS Windows applications and hardware peripherals.
• Experience in working with internal and external clients, analyzing needs, identifying potential issues, and following through with solutions.
• Capacity to observe workflows and diagnose problems, as well as propose improvements.
• Demonstrated experience in basic TCP/IP Networking and remote assistance.
• Willingness to embrace new technologies and think “outside-the-box”
• IT or technical consulting experience is a plus
• Photography knowledge/background is advantageous

Responsabilidades

• Work with the Canfield clinical project teams providing Tier-1 technical support for medical photography systems, both 2D and 3D
• Troubleshoot software, hardware, and network issues as well as disaster recovery for field-deployed systems
• Complete updates and upgrades remotely for field-deployed systems
• Provide technical support for in-house software systems used to create and monitor clinical studies
• Perform User Acceptance Testing for medical photography systems to ensure correct study-specific configuration/performance prior to deployment

Conhecimentos

Troubleshooting Windows applications

Client-facing communication

Remote troubleshooting

TCP/IP networking

Photography knowledge

Technical support

Multi-project management

Willingness to adopt new tech

Formação académica

Bachelor's or Associate’s degree in a technical field

Ferramentas

MS Windows

Remote support tools

Descrição da oferta de emprego

Canfield Scientific, Inc. is seeking a Clinical Services Customer/Technical Support Associate to support custom medical photography systems used in clinical studies.

You will assist Canfield clinical project teams with Tier-1 technical support for 2D and 3D imaging systems and ensure smooth deployment. The role requires troubleshooting Windows applications and hardware, diagnosing issues, and providing remote updates and field support.