Clinical Imaging Systems Support Specialist

Canfieldclinicalsystems; Northern (KY); Ibrido; USD 60.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

Discretionary bonus

401(k) with employer match (50%)

Descrizione del lavoro

Canfield Scientific, Inc. in Kentucky seeks a Clinical Services Customer/Technical Support Associate to provide Tier-1 support for 2D/3D medical photography systems, troubleshooting software, hardware and networks, and performing remote updates.

Requirements: technical degree or at least three years' relevant experience; strong communication; ability to manage multiple projects.

Salary range is $60,000–$75,000 per year with full benefits; final package depends on experience and market conditions.

Competenze

• Bachelor's or Associate’s degree in a technical field or at least three years' applicable work experience.
• Demonstrated experience in troubleshooting MS Windows applications and hardware peripherals.
• Experience in working with internal and external clients, analyzing needs, identifying potential issues, and following through with solutions.
• Capacity to observe workflows and diagnose problems, as well as propose improvements.
• Demonstrated experience in basic TCP/IP Networking and remote assistance.

Mansioni

• Work with the Canfield clinical project teams providing Tier-1 technical support for medical photography systems, both 2D and 3D
• Troubleshoot software, hardware, and network issues as well as disaster recovery for field-deployed systems
• Complete updates and upgrades remotely for field-deployed systems
• Provide technical support for in-house software systems used to create and monitor clinical studies
• Perform User Acceptance Testing for medical photography systems to ensure correct study-specific configuration/performance prior to deployment

Conoscenze

Bachelor's degree

Associate's degree

Technical degree

Windows troubleshooting

Client communication

TCP/IP networking

Remote assistance

Problem solving

Formazione

Bachelor's degree

Associate’s degree

Strumenti

MS Windows

Remote support tools

Descrizione del lavoro

Canfield Scientific, Inc. in Kentucky seeks a Clinical Services Customer/Technical Support Associate to provide Tier-1 support for 2D/3D medical photography systems, troubleshooting software, hardware and networks, and performing remote updates.

Requirements: technical degree or at least three years' relevant experience; strong communication; ability to manage multiple projects.

Salary range is $60,000–$75,000 per year with full benefits; final package depends on experience and market conditions.