Clinical Imaging Systems Support Specialist

Imagingexcellence; Parsippany-Troy Hills (NJ); Presencial; USD 60 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, and vision insurance

401(k) with employer match

Paid time off

Discretionary bonus potential

Resumo da oferta

Canfield Scientific, Inc. is seeking a Clinical Services Customer/Technical Support Associate to support medical photography systems used in clinical studies. The role requires coordinating across project teams and delivering timely technical solutions for field-deployed equipment.

Ideal candidates will have a technical degree or 3+ years of experience, plus hands-on Windows troubleshooting and networking. Strong communication with clients and willingness to learn new tech are essential, with a

Qualificações

• Bachelor’s or Associate’s degree in a technical field or 3+ years of relevant work experience.
• Experience troubleshooting Windows applications and hardware peripherals.
• Experience working with clients, analyzing needs and delivering solutions.
• Ability to observe workflows, diagnose problems and propose improvements.
• Basic TCP/IP networking knowledge and remote assistance experience.

Responsabilidades

• Provide Tier-1 technical support for medical photography systems (2D/3D).
• Troubleshoot software, hardware, and network issues and perform disaster recovery.
• Complete updates/upgrades remotely for field systems.
• Support in-house software for clinical studies and perform user testing.

Conhecimentos

MS Windows troubleshooting

TCP/IP Networking

Customer/Technical support

Remote assistance

Project coordination

Formação académica

Bachelor's or Associate’s degree in a technical field

Ferramentas

Remote access tools

Networking basics

Descrição da oferta de emprego

Canfield Scientific, Inc. is seeking a Clinical Services Customer/Technical Support Associate to support medical photography systems used in clinical studies. The role requires coordinating across project teams and delivering timely technical solutions for field-deployed equipment.

Ideal candidates will have a technical degree or 3+ years of experience, plus hands-on Windows troubleshooting and networking. Strong communication with clients and willingness to learn new tech are essential, with a