Clinical Front Desk Coordinator

Creative Pathways Inc.; Washington (District of Columbia); On-site; USD 21,000 - 30,000; Full time

Job summary

Creative Pathways Inc. is seeking a Receptionist to greet patients and families, manage a welcoming front desk, and support clinical staff with scheduling and referral coordination.

The role involves handling inquiries with discretion and contributing to a well-run office environment. The ideal candidate has 1–2 years of front desk or customer service experience, proficient in Microsoft Office, and capable of communicating effectively with patients, families, and clinicians.

Qualifications

• Minimum high school education with 1–2 years in customer service or front desk roles.
• Associates degree preferred by the employer.
• Proficiency in Microsoft Office Suites.

Responsibilities

• Greet patients and families at the reception desk.
• Provide a warm, welcoming, supportive environment for patients.
• Handle inquires about appointments promptly and politely.
• Oversee waiting area and ensure it is presentable.
• Coordinate referrals via phone and email; complete referral forms.
• Manage psychiatrist's schedule within Credible and confirm appointments.

Skills

Customer service

Reception duties

Oral communication

Written communication

Microsoft Office

Scheduling

Education

High School Diploma

Associate's Degree (preferred)

Tools

Credible scheduling

Job description

Creative Pathways Inc. is seeking a Receptionist to greet patients and families, manage a welcoming front desk, and support clinical staff with scheduling and referral coordination.

The role involves handling inquiries with discretion and contributing to a well-run office environment. The ideal candidate has 1–2 years of front desk or customer service experience, proficient in Microsoft Office, and capable of communicating effectively with patients, families, and clinicians.