Clinical Front Desk & Care Coordination Specialist

Johns Hopkins Medicine; Baltimore (MD); Presencial; USD 30.000 - 52.000; Jornada completa

Descripción de la vacante

Johns Hopkins Medicine in Baltimore, MD is seeking a Clinical Customer Service Coordinator to streamline front-desk operations and serve as the first point of contact for patients and families. The role supervises clerical staff, supports nursing and administrative teams, and helps coordinate projects, budgets, and workflow according to hospital policies; 2–3 years of related experience preferred.

An Associate's degree and proficiency in medical terminology, Word, PowerPoint, and spreadsheets

Formación

• Associate's degree required.
• Proficiency in medical terminology; strong understanding of office and administrative procedures.
• 2-3 years of related experience preferred.
• Advanced computer skills including Word processing, PowerPoint, and spreadsheet software.

Responsabilidades

• Facilitate information exchange between patients, families, healthcare team, other departments, vendors, or outside agencies.
• Oversee front desk and administrative duties.
• Supervise clerical support staff and day-to-day operations.
• Coordinate, plan, develop, and implement assigned projects.
• Contributes to budgetary target development and monitors targets; follows hospital guidelines.

Conocimientos

Customer service

Data management

Time management

Office management

Communication tools

Educación

Associate's degree

Herramientas

Word processing

PowerPoint

Spreadsheet software

Descripción del empleo

Johns Hopkins Medicine in Baltimore, MD is seeking a Clinical Customer Service Coordinator to streamline front-desk operations and serve as the first point of contact for patients and families. The role supervises clerical staff, supports nursing and administrative teams, and helps coordinate projects, budgets, and workflow according to hospital policies; 2–3 years of related experience preferred.

An Associate's degree and proficiency in medical terminology, Word, PowerPoint, and spreadsheets