Administrative Assistant III, Needham Cancer Center

Beth Israel Lahey Health; Boston (MA); On-site; USD 29,797 - 40,101; Full time

Job summary

A leading healthcare provider in Boston is looking for an Administrative Support professional to assist physicians in their clinical and administrative duties. Responsibilities include answering calls, managing patient information, scheduling appointments, and maintaining records. The ideal candidate has a high school diploma, 3–5 years of related experience, and proficiency in Microsoft Office. This position offers an hourly wage ranging from $21.63 to $29.11 based on experience and qualifications.

Qualifications

• 3–5 years of related work experience required.
• Experience with computer systems, including web-based applications.
• All staff must be vaccinated against influenza (flu).

Responsibilities

• Provides administrative support to physicians in their clinical, academic, research, and leadership roles.
• Answers and screens telephone calls, takes accurate messages.
• Updates patient demographic, obtains referrals, schedules appointments.
• Maintains physician calendars and prepares materials for meetings.
• Assists with prescription renewals and medication accuracy in records.

Skills

Written Communications

Oral Communications

Knowledge of medical systems

Team Work

Customer Service

Education

High School diploma or GED

Associate's degree

Tools

Microsoft Office (Outlook, Word, Excel, PowerPoint, Access)

Job description

Job Summary

Provides administrative support to physicians in their clinical, academic, research, and leadership roles.

Essential Responsibilities

• Answers and screens telephone calls, takes accurate messages or directs calls to the appropriate person, greets and directs patients, families, visitors, and staff, and responds to requests in a timely manner.
• Updates patient demographic and insurance information, obtains specialist referrals, schedules patient appointments using scheduling tools, and coordinates ancillary appointments and procedures with other hospital staff.
• Obtains patient information and materials from referral sources, prepares records for clinical activities, maintains patient records, and acts as a liaison with other departments and external customers.
• Maintains physician administrative and clinical calendars, types correspondence, manuscripts, and documents, transcribes letters and patient notes, facilitates notes in CCC system, and prepares/distributes materials for meetings and committees.
• Assists licensed practitioners by queuing prescriptions for renewal and performing initial reviews of medication listings for accuracy in the electronic medical record (Web OMR).

Required Qualifications

• High School diploma or GED required; associate’s degree preferred.
• 3–5 years of related work experience required.
• Experience with computer systems, including web‑based applications and Microsoft Office (Outlook, Word, Excel, PowerPoint, Access).
• All staff must be vaccinated against influenza (flu) as a condition of employment.

Competencies

• Written Communications: Ability to communicate clearly and effectively in written English.
• Oral Communications: Ability to comprehend and converse in English with staff, patients, families, and external customers.
• Knowledge: Demonstrated full working knowledge of standard concepts, practices, procedures, and policies.
• Team Work: Ability to work collaboratively in small teams, offer ideas, identify issues, and respect team members.
• Customer Service: Ability to provide a high level of customer service to patients, visitors, staff, and external customers; remain calm in stressful situations.

Physical Nature Of The Job

Sedentary work. May occasionally lift or move objects up to 10 pounds. Sitting most of the time with occasional walking or standing required.

Pay Range

$21.63 – $29.11 hourly. Base wage range; compensations may vary based on seniority, education, training, certifications, location, responsibilities, and applicable differentials.

Equal Opportunity Employer

Equal Opportunity Employer/Veterans/Disabled.