Clinical EAP Intake & Triage Specialist

ComPsych Corporation; Oregon; Hybrid; USD 20,000 - 28,000; Full time

Benefits offered by this job

PTO

Medical/Dental/Vision

401(k) with match

Wellness program

Job summary

ComPsych Corporation in the United States seeks Guidance Specialists to support diverse global clients with behavioral health, family, and wellness resources. You will conduct clinical intakes telephonically, refer clients to therapists, document cases, and educate clients about eligibility and services.

A Bachelor's in Psychology or related field is required, with strong communication and problem-solving skills.

Qualifications

• Bachelor's degree in Psychology, Social Work or related field.
• Exceptional communication and customer service orientation.
• Experience in social service, clinical, healthcare, or insurance environments preferred.
• Clinical assessment experience in mental health, chemical dependency, or crisis stabilization preferred.

Responsibilities

• Telephonically address client concerns by conducting clinical intakes and referring clients to therapists or counselors.
• Use critical thinking and problem-solving to resolve issues and identify resources for a positive client experience.
• Educate remote clients about resources, eligibility, and services with a positive, professional approach.
• Maintain complete and accurate documentation of cases in the proprietary database.
• Other duties as assigned.

Skills

Exceptional communication

Critical thinking

Multitasking

Problem solving

Customer service orientation

Social service experience

Education

Bachelor's degree in Psychology, Social Work or related field

Job description

ComPsych Corporation in the United States seeks Guidance Specialists to support diverse global clients with behavioral health, family, and wellness resources. You will conduct clinical intakes telephonically, refer clients to therapists, document cases, and educate clients about eligibility and services.

A Bachelor's in Psychology or related field is required, with strong communication and problem-solving skills.