EAP Clinical Guidance Specialist: Intake & Triage

ComPsych Corporation; Idaho; Remote; USD 20,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Wellness program

Job summary

ComPsych Corporation in Idaho is seeking a Guidance Specialist to support diverse global clients on behavioral health, family, and wellness topics. You will conduct clinical intakes telephonically and refer clients to therapists or counselors, using critical thinking to resolve issues and document cases in our database.

The role requires a Bachelor's degree in Psychology or Social Work, strong communication, and the ability to work independently in a professional remote-friendly workspace.

Qualifications

• Bachelor's degree in Psychology, Social Work or related behavioral health field.
• Exceptional communication skills with a focus on customer service.
• Experience in social services, clinical, healthcare, or insurance environments.
• Clinical assessment experience in mental health, chemical dependency, or crisis stabilization preferred.

Responsibilities

• Telephonically address client concerns by conducting intakes and referring to therapists or counselors.
• Resolve issues using critical thinking to ensure a positive client experience.
• Educate remote clients about resources, eligibility, and services.
• Maintain complete and accurate documentation of cases in the proprietary database.
• Other duties as assigned.

Skills

Communication skills

Critical thinking

Customer service

Multi-tasking

Professional demeanor

Education

Bachelor's degree in Psychology or Social Work

Job description

ComPsych Corporation in Idaho is seeking a Guidance Specialist to support diverse global clients on behavioral health, family, and wellness topics. You will conduct clinical intakes telephonically and refer clients to therapists or counselors, using critical thinking to resolve issues and document cases in our database.

The role requires a Bachelor's degree in Psychology or Social Work, strong communication, and the ability to work independently in a professional remote-friendly workspace.