Remote Clinical EAP Guidance Consultant: Intake & Triage

ComPsych Corporation; Oregon; Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

PTO

Medical, dental, vision insurance

401(k) with match

Wellness program

Job summary

ComPsych Corporation is seeking Guidance Consultants to support clients remotely on behavioral health, family, and wellness-related issues. You will provide in-the-moment support, assess needs, and guide clients to appropriate resources through our EAP and managed-care framework.

The role emphasizes clinical expertise, strong communication, and the ability to navigate varying client requirements while maintaining documentation and delivering a positive experience.

Qualifications

• :Master's degree required.
• :Exceptional communication skills and customer service focus.
• :Strong quick thinking, high energy, and professional demeanor.
• :Clinical assessment experience in mental health, chemical dependency, crisis stabilization.

Responsibilities

• Telephonically address client concerns by conducting clinical intakes and referring resources.
• Ensure adherence to departmental protocols to maintain compliance and quality service.
• Use critical thinking to resolve issues and identify resources for positive client experience.
• Educate clients about resources, eligibility, and services with a professional approach.
• Maintain complete documentation of cases in the proprietary database.
• Stay aware of evolving behavioral health trends to improve service delivery.
• Collaborate with internal teams to ensure continuity of care per client expectations.

Skills

Excellent communication

Creative problem solving

Multi-tasking

High energy & professionalism

Education

Master's degree in Counseling, Psychology, Social Work or related Behavioral Health field

Job description

ComPsych Corporation is seeking Guidance Consultants to support clients remotely on behavioral health, family, and wellness-related issues. You will provide in-the-moment support, assess needs, and guide clients to appropriate resources through our EAP and managed-care framework.

The role emphasizes clinical expertise, strong communication, and the ability to navigate varying client requirements while maintaining documentation and delivering a positive experience.