Remote Guidance Clinician - EAP Intake & Triage

ComPsych Corporation; Idaho; Remote; USD 25,000 - 29,000; Full time

Benefits offered by this job

PTO

Medical

Dental

Vision

401k with match

EAP

Wellness program

Job summary

ComPsych Corporation is seeking a Guidance Consultant to provide remote support on behavioral health, emotional health, family, and wellness issues. You will conduct clinical intakes, refer clients to resources, and deliver in-the-moment support as part of the world’s largest EAP and managed care provider.

Responsibilities include maintaining documentation, educating clients about services, staying current with health trends, and coordinating with internal teams to meet client expectations.

Qualifications

• Master's degree in Counseling, Psychology, Social Work, or a related Behavioral Health field.
• Exceptional communication skills with strong customer service focus.
• Quick thinking, high energy, professional with multi-tasking abilities.
• Clinical assessment experience in mental health, chemical dependency, crisis stabilization.

Responsibilities

• Telephonically address client concerns by conducting clinical intakes and referring to therapists or counselors.
• Ensure adherence to protocols and quality service delivery to maintain compliance.
• Use critical thinking to resolve issues and identify resources for positive client experience.
• Educate clients about resources, eligibility, and services with a professional approach.
• Maintain complete and accurate case documentation in our database.
• Stay aware of behavioral health trends to enhance service delivery.
• Collaborate with internal teams to ensure continuity of care and align with client expectations.
• Other duties as assigned.

Skills

Exceptional communication

Customer service

Quick thinking

Multitasking

Crisis assessment

Education

Master's degree in Counseling/Psychology/Social Work

Job description

ComPsych Corporation is seeking a Guidance Consultant to provide remote support on behavioral health, emotional health, family, and wellness issues. You will conduct clinical intakes, refer clients to resources, and deliver in-the-moment support as part of the world’s largest EAP and managed care provider.

Responsibilities include maintaining documentation, educating clients about services, staying current with health trends, and coordinating with internal teams to meet client expectations.