Remote Guidance Specialist – Mental Health Resources

ComPsych Corporation; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Full benefits

PTO

401(k) with match

Wellness program

Competitive pay with annual increases

Job summary

ComPsych Corporation is seeking Guidance Specialists to support diverse global clients with behavioral health, family, and wellness resources. You will conduct clinical intakes by phone, refer clients to the appropriate resources, and maintain thorough case documentation to ensure a high level of service.

This role emphasizes quick problem solving, professional remote education, and a strong customer-service mindset while handling sensitive health information.

Qualifications

• Bachelor's degree required, preferably in Psychology, Social Work or other behavioral health or counseling related field.
• Exceptional communication skills, with a strong focus on customer service.
• Experience in a social service, clinical, healthcare, or insurance environment.
• Clinical assessment experience in mental health, chemical dependency, and crisis stabilization, preferred.

Responsibilities

• Telephonically address client concerns by conducting clinical intakes and referring clients to therapists or counselors.
• Use critical thinking to quickly resolve issues and identify resources for a positive client experience.
• Educate remote clients about resources, eligibility, and services with a professional approach.
• Maintain complete and accurate documentation of cases in our proprietary database.
• Other duties as assigned.

Skills

Communication skills

Customer service

Critical thinking

Multi-tasking

Education

Bachelor's degree in Psychology / Social Work or related field

Job description

ComPsych Corporation is seeking Guidance Specialists to support diverse global clients with behavioral health, family, and wellness resources. You will conduct clinical intakes by phone, refer clients to the appropriate resources, and maintain thorough case documentation to ensure a high level of service.

This role emphasizes quick problem solving, professional remote education, and a strong customer-service mindset while handling sensitive health information.