Clinical EAP Guidance Specialist - Intake & Triage

ComPsych Corporation; United States; Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Full benefits package

PTO

401(k) with match

EAP

Wellness program

Job summary

ComPsych Corporation in a remote role is seeking Guidance Consultants to support clients with behavioral, emotional health, family, and wellness needs. You will conduct clinical intakes telephonically and refer clients to therapists or counselors, while ensuring adherence to protocols and high-quality service.

This position emphasizes compassionate, evidence-based guidance, precise documentation in our database, and collaboration with internal teams to maintain continuity of care and client

Qualifications

• Master's in Counseling, Psychology, Social Work or related Behavioral Health field.
• Excellent communication and customer service skills.
• Ability to think quickly and manage multiple tasks.
• Clinical assessment experience in mental health, chemical dependency, crisis stabilization.
• Reliable high-speed internet and a quiet workspace.

Responsibilities

• Telephonically address client concerns by conducting clinical intakes and referring clients to appropriate resources, such as a therapist or counselor.
• Ensure adherence to departmental protocols, best practices, and customer requirements to maintain compliance and high-quality service delivery.
• Using critical thinking and problem-solving skills, quickly resolve issues and identify resources to ensure a positive client experience and complete satisfaction.
• Educate client about resources, eligibility, and services with a positive and professional approach.
• Maintain complete and accurate documentation of cases within our proprietary database.
• Maintain awareness of emerging behavioral health trends and best practices to enhance service delivery.
• Collaborate with internal teams to ensure continuity of care and alignment with client-specific service expectations.
• Other duties as assigned.

Skills

Communication

Customer focus

Multitasking

Critical thinking

Education

Master's in Counseling/Psychology/Social Work

Job description

ComPsych Corporation in a remote role is seeking Guidance Consultants to support clients with behavioral, emotional health, family, and wellness needs. You will conduct clinical intakes telephonically and refer clients to therapists or counselors, while ensuring adherence to protocols and high-quality service.

This position emphasizes compassionate, evidence-based guidance, precise documentation in our database, and collaboration with internal teams to maintain continuity of care and client