Remote Guidance Specialist: Clinical EAP Intake & Triage

ComPsych Corporation; United States; Remote; USD 20,000 - 28,000; Full time

Benefits offered by this job

PTO

Medical insurance

Dental insurance

Vision insurance

401(k) with match

EAP

Job summary

ComPsych Corporation is seeking a Guidance Specialist in the United States who will handle telephonic clinical intakes, resource referrals, and supportive guidance for behavioral health clients. You will document cases in our proprietary system and deliver accurate information with a professional approach.

The role requires a Bachelor's degree in psychology or related field, exceptional communication, and the ability to work in a fast-paced environment with strict confidentiality and compliance

Qualifications

• Bachelor's degree in psychology, social work, or related behavioral health field.
• Exceptional communication and customer service skills.
• Ability to think quickly and multi-task in a fast-paced environment.
• Experience in a social service, clinical, healthcare, or insurance setting.
• Clinical assessment experience in mental health, chemical dependency, and crisis stabilization preferred.

Responsibilities

• Telephonically address client concerns by conducting clinical intakes and referring clients to appropriate resources.
• Use critical thinking to resolve issues and identify resources for positive client outcomes.
• Educate remote clients about resources, eligibility, and services with a professional approach.
• Maintain complete and accurate documentation of cases in the proprietary database.
• Perform other duties as assigned.

Skills

Communication skills

Customer service

Critical thinking

Multi-tasking

Social service experience

Education

Bachelor's degree

Job description

ComPsych Corporation is seeking a Guidance Specialist in the United States who will handle telephonic clinical intakes, resource referrals, and supportive guidance for behavioral health clients. You will document cases in our proprietary system and deliver accurate information with a professional approach.

The role requires a Bachelor's degree in psychology or related field, exceptional communication, and the ability to work in a fast-paced environment with strict confidentiality and compliance