Clinical Development & Support Specialist I

Novant Health; Charlotte (NC); Vor Ort; USD 65.000 - 85.000; Vollzeit

Zusammenfassung

Novant Health seeks a Nurse Educator/Onboarding Specialist to optimize practice workflows and support providers with Dimensions Ambulatory EHR. The role collaborates with IT and training teams to deliver education and enhance the provider experience.

You will assist in onboarding, develop quick-start guides, and support Go-Lives and system upgrades, focusing on reducing provider burnout and improving patient care delivery.

Qualifikationen

• Associates degree required; ADN preferred; BSN preferred.
• Two years clinical healthcare experience required; EMR ambulatory experience preferred.
• Current RN licensure in appropriate state required; BLS healthcare provider preferred.

Aufgaben

• Deliver structured onboarding for new providers and tailor training by specialty and provider level.
• Develop educational materials (tip sheets, videos, quick start guides) with training teams.
• Provide rapid, high-quality support via email, Teams, phone, and in-person sessions.
• Support system-wide initiatives including Growth & Integration, go-lives, workflow redesign and upgrades.

Kenntnisse

Task management

Attention to detail

Communication

Problem solving

Organizational skills

Ausbildung

Associates Degree

ADN

BSN

Tools

Epic PM

EHR

Jobbeschreibung

What We Offer

Responsible for assisting providers with optimization and improvement strategies for all practice workflows, projects, and initiatives related but not limited to Dimensions Ambulatory EHR. Provides field support for provider education, new organizational initiatives, and enhancement of the provider experience. Collaborates at all levels with NHmg practices, Corporate Departments, especially IT and Dimensions Training and Education. Focuses on identifying and supporting best practices, safety and compliance to maximize the patient experience.

What You'll Do

• Deliver structured onboarding for new providers and customize training based on specialty, workflows, and provider experience level
• Serve as a Dimensions expert to develop educational materials (tip sheets, videos, quick start guides) in collaboration with training and instructional design teams.
• Provide rapid, high-quality support via e-mail, Teams chat, phone, virtual and in-person support sessions
• Support system-wide initiatives including Growth & Integration efforts,Go-Lives, workflow redesign and optimization projects, and system upgrades and enhancements.
• Support providers in using the EHR efficiently to improve patient care delivery, reduce administrative burden and enhance work-life balance
• Contribute to initiatives aimed at reducing provider burnout and improving satisfaction

What We’re Looking For

• Education: Associates Degree required. Bachelor's Degree preferred. ADN required; BSN preferredrequired.
• Experience: Minimum two years clinical experience in healthcare industry, required. Minimum two years’ experience with EMR Ambulatory experience, preferred.
• Licensure/Certification/Registration: Current RN licensure in appropriate state Required. BLS Healthcare Provider, preferred.
• Additional Skills Required: Ability to deal with a number of tasks simultaneously. Strong attention to detail. Communicate efficiently with technical team as well as managers and end users – both written and verbal. Skilled at problem solving. Demonstrated ability to develop creative solutions to complex problems. Strong organizational skills. Possesses an understanding of computer system capabilities to address process requirements.
• Additional Skills Preferred: Working knowledge of Epic PM and EHR. Experience with working with providers.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

159359