CLINICAL CUSTOMER SERVICE REP- Osler 5 Nursing/Evenings 40 Hours

Johns Hopkins Medicine; Baltimore (MD); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Paid time off

Tuition reimbursement for you and your

Healthy @ Hopkins program

Employee Referral Program Bonus

Job summary

Johns Hopkins Medicine is seeking a Clinical Customer Service Representative to act as the central point of contact on the care unit for patients, families, and staff. This fast-paced role requires professional, friendly, and efficient service to meet unit needs while adhering to hospital policy.

The ideal candidate will bring strong customer service skills, experience with information systems, and the ability to support Nursing and Administrative staff on a daily basis.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months in healthcare or office setting.
• Strong interpersonal and communication skills.
• Ability to initiate and build positive relationships with patients and staff.
• Proficiency with Microsoft Word; familiarity with presentation and spreadsheet software.

Responsibilities

• Serve as the central point of contact on the care unit for patients, families, visitors and health care team members.
• Provide professional, friendly and efficient daily service in a fast-paced environment.
• Assist nursing and administrative staff to meet unit needs per Hopkins policies.
• Learn and utilize clinical and administrative automated systems and software in daily duties.

Skills

Customer Service

Interpersonal Skills

Relationship Building

Word/Excel Proficiency

Presentation/Spreadsheet Software

Healthcare Office Experience

Education

High School Diploma

Tools

Microsoft Word

PowerPoint

Excel

Job description

Shift: Full Time/ 40 Hours/ (3p-11:30p) M-F.

The Clinical Customer Service Representative works as the central point of contact on the care unit for patients, families, visitors and members of the health care team. This is a fast-paced position that requires professional, friendly and efficient performance of the daily duties. The ideal candidate will possess the highest level of Customer Service skills, knowledge of information & computer systems, the ability to work and assist with Nursing staff & Administrative staff, all in the effort to meet the needs of the unit, department in accordance to Johns Hopkins Hospital policy and procedures.

What awaits you:

• Full medical, dental, and vision plans,
• Paid time off (PTO),
• Tuition reimbursement for you and your dependents,
• Earn up to $1,000 annually for practicing self-care with Healthy @ Hopkins
• Tell a friend and get paid with our Employee Referral Program Bonus!

Qualifications:

• High School Diploma or equivalent.
• Minimum of 6 months in healthcare or office setting
• Substantial interpersonal skills are needed to interact with patients, families and medical staff.
• Ability to initiate and build positive relationships following Johns Hopkins Customer Service standards.
• Proficiency with Microsoft Word, proficiency with presentation and spreadsheet software preferred.
• Ability to learn and incorporate a variety of clinical and administrative automated systems and software into daily work duties.

Important Notices:

Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.

Salary Range:

Minimum 17.99/hour - Maximum 20.88/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.