Clinical Customer Service Rep - Weinberg 5A

Johns Hopkins Medicine; Baltimore (MD); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical, dental and vision

Paid time off

Tuition reimbursement

Employee referral bonus

Job summary

Johns Hopkins Medicine in the Weinberg 5A inpatient oncology unit seeks a Clinical Customer Service Representative to be the central point of contact for patients, families, and health care team members. This full-time evening shift role maintains professional, friendly, and efficient daily duties on a fast-paced unit.

The unit cares for adults with leukemia and hematologic malignancies, providing access to innovative therapies and clinical trials in a collaborative environment with strong

Qualifications

• High School Diploma or equivalent is required.
• Minimum of 6 months in healthcare or office setting.
• Strong interpersonal skills to interact with patients, families and staff.
• Ability to initiate and build positive relationships following Johns Hopkins Customer Service standards.
• Proficiency with Microsoft Word; presentation and spreadsheet software preferred.

Responsibilities

• Serve as the central point of contact on the care unit for patients, families, visitors and health care team members.
• Maintain professional, friendly and efficient performance of daily duties in a fast-paced environment.
• Assist nursing and administrative staff to meet unit needs in line with Johns Hopkins Hospital policies.
• Learn and incorporate a variety of clinical and administrative systems into daily work duties.

Skills

Interpersonal skills

Customer service

MS Word

PPT/Excel

System navigation

Education

High School Diploma or equivalent

Job description

Make it happen at Hopkins.

Clinical Customer Service Rep – Weinberg 5A

Full Time – Evening shift – 40 hours.

The Clinical Customer Service Representative works as the central point of contact on the care unit for patients, families, visitors and members of the health care team. This is a fast-paced position that requires professional, friendly and efficient performance of the daily duties. The ideal candidate will possess the highest level of Customer Service skills, knowledge of information & computer systems, the ability to work and assist with Nursing staff & Administrative staff, all in the effort to meet the needs of the unit, department in accordance with Johns Hopkins Hospital policy and procedures.

Weinberg 5A is a 15-bed inpatient unit that provides medical care to adult oncology patients. On this unit, you will care for patients with acute leukemia and other hematological malignancies, blood and marrow transplants, and solid tumors. Our hematologic malignancy and hematology patients have access to some of the most innovative and advanced therapies in the world. Because Kimmel Cancer Center research scientists and clinicians closely work together, new drugs and treatments developed in the research laboratory are quickly transferred to the clinical setting, offering patients improved therapeutic options and the chance to participate in innovative clinical trials.

What awaits you:

Our competitive Benefit Package is designed to support the well-being and financial security of our employees and includes:

• Full medical, dental, and vision plans,
• Paid time off (PTO),
• Tuition reimbursement for you and your dependents.
• Tell a friend and get paid with our Employee Referral Program Bonus!

Qualifications:

• High School Diploma or equivalent.
• Minimum of 6 months in healthcare or office setting
• Substantial interpersonal skills are needed to interact with patients, families and medical staff.
• Ability to initiate and build positive relationships following Johns Hopkins Customer Service standards.
• Proficiency with Microsoft Word, proficiency with presentation and spreadsheet software preferred.
• Ability to learn and incorporate a variety of clinical and administrative automated systems and software into daily work duties.

Important Notices:

***Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.

Salary Range: Minimum 17.99/hour - Maximum 20.88/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.