Patient Representative - Maternity - 24 Hours/Week Rotating Shifts

Johns Hopkins Hospital; Washington (District of Columbia, MD); Vor Ort; USD 24.000 - 39.000; Teilzeit

Benefits dieser Stelle

Full medical, dental, and vision plans

Paid time off (PTO)

Tuition reimbursement for you and your

Healthy @ Hopkins self-care program ($

Employee Referral Program Bonus!

Zusammenfassung

The Patient Representative position at Johns Hopkins Hospital in Baltimore, MD, supports the Emergency Department team by greeting patients, directing flow, and providing information to waiting room visitors. The role requires strong interpersonal skills and advanced communication, with knowledge of hospital policies and procedures to assist families and patients effectively.

Shift options include rotating days (7am–3pm or 3pm–11pm) with weekends required; benefits include medical plans, PTO,

Qualifikationen

• High School diploma or equivalent required.
• Knowledge of general policies and procedures of Patient Representative program, typically 3–6 months.
• Strong interpersonal skills to interact with patients, families and medical staff.
• Advanced communication skills and familiarity with general office equipment.

Aufgaben

• Greet patients and visitors in the Emergency Department.
• Direct patient flow and provide information to waiting room visitors.
• De-escalate situations and provide emotional support to patients and families.
• Collaborate with nursing and administrative staff to ensure smooth operations.

Kenntnisse

Interpersonal skills

Advanced communication

Knowledge of hospital policies

General office equipment

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

Requisition #:673054 Location:Johns Hopkins Hospital, Baltimore, MD 21287 Category:Clerical and Administrative Support Schedule:Rotating Shift Employment Type:Limited

Shift: Rotating, 7am-3pm or 3pm-11pm, 24 hours day/evening rotating, weekends required, no holidays.

The Patient Representative works in conjunction with the Nursing staff and administrative staff to provide the highest level of Customer Service for the Emergency Department. The Patient Representative must be proficient in hospital services, policies and procedures. Daily task will include, but are not limited to, greeting patients, assisting in directing the flow of patients and visitors, being a source of information to patients and visitors in the waiting room, de-escalating situations as required, providing emotional support as needed to family members and patients.

What Awaits You

• Full medical, dental, and vision plans,
• Paid time off (PTO),
• Tuition reimbursement for you and your dependents,
• Earn up to $1,000 annually for practicing self-care with Healthy @ Hopkins
• Tell a friend and get paid with our Employee Referral Program Bonus!

Qualifications

• High School Diploma or equivalent.
• Requires knowledge of general policies and procedures of the Patient Representative program, normally acquired over 3-6 months in position.
• Substantial interpersonal skills need to frequently interact with patients, families and medical staff.
• Advance communication skills.
• Knowledge of general office equipment.

Important Notices

• Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.

Salary Range:

Minimum 17.11/hour - Maximum 28.26/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.