Clinical Coordinator, Transitional Housing

Colonial Group; New York, Northern (NY, KY); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Colonial Group is seeking a Clinical Coordinator for Transitional Housing. You will supervise Case Managers and ensure adherence to Harm Reduction and Housing First strategies, directing clinical interventions to provide high-quality client care.

Strong documentation and regulatory compliance are essential. The role requires LMSW licensure, at least 3 years in related populations, and the ability to lead a team in a fast-paced environment.

Qualifications

• NYS Licensed Masters Social Worker (LMSW) is required.
• Minimum 3 years of experience with related populations; supervisory and administrative experience preferred.
• Strong clinical understanding of Housing First, Harm Reduction, CPI, Motivational Interviewing, and trauma-informed care.
• Experience with crisis intervention, risk assessments, and incident management.
• Ability to work with diverse stakeholders and manage multiple priorities in a fast-paced environment.
• Proficiency with Word, Excel, Outlook, and Microsoft Teams; familiarity with Access databases.

Responsibilities

• Supervise a team of Case Managers.
• Provide regular, structured supervision meetings for direct reports.
• Promote strategies for case management aligned with Housing First and Harm Reduction models.
• Develop and implement individual service plans; document client contact and progress.
• Interview and assess potential clients.
• Provide clinical direction and leadership; troubleshoot and strategize around engagement and challenging behaviors.
• Promote housing placement readiness and success.
• Oversee development and implementation of service plans; document progress.
• Assess and evaluate client functioning.
• Supervise and conduct case conferences.
• Coordinate care with multiple service providers and outreach teams.
• Collaborate with outreach teams to prevent homelessness recurrence.
• Support front-line staff in de-escalation and conflict management.
• Perform other duties as assigned.

Skills

Supervisory experience

Case management

Crisis intervention

Communication

Microsoft Office

Education

LMSW (Licensed Master Social Worker)

Tools

Microsoft Office Suite

Access databases

Job description

Reporting to the Assistant Program Director, Transitional Housing the Clinical Coordinator, Transitional Housing supervises Case Managers and ensures the utilization of Harm Reduction and Housing First strategies and other best-practice clinical interventions to ensure the highest quality care for clients. The Clinical Coordinator is responsible for client records are kept in compliance with regulatory and agency standards.

The Clinical Coordinator works primarily during business hours Monday-Friday, with off hours availability in case of emergency or for special projects/initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supervise a team of Case Managers
• Provide regular, structured supervision meetings for direct reports
• Promote effective strategies for case management following Housing First, Harm Reduction, Crisis Prevention Institute (CPI), Motivational Interviewing and trauma-informed care models of practice
• Development and implement individual service plans; ensure documentation of client contact and progress is comprehensive and timely
• Interview and assess potential clients
• Provide clinical direction and leadership to the program, help troubleshoot, problem solve, and strategize solutions around client engagement and challenging behaviors
• Promote a staff and resident culture that emphasizes housing placement as a measurement of success; ensure that clients are ready for housing placement
• Oversee development and implementation of individual service plans; ensure documentation of client contact and progress is comprehensive and timely
• Assess and evaluate client functioning
• Supervise and conduct case conferences
• Coordinate delivery of care with multiple service providers, particularly outreach teams.
• Work collaboratively with outreach teams to ensure individuals succeed in transitional housing and avoid return to homelessness.
• Provide support and guidance to front line staff in managing difficult situations and successfully de-escalating conflict
• Perform other duties as assigned

MINIMUM QUALIFICATIONS:

• NYS Licensed Masters Social Worker (LMSW) required
• Minimum 3 years of experience with related populations; previous supervisory and administrative experience preferred
• Thorough clinical understanding of relevant service delivery concepts and structures including Housing First, client centered motivational interviewing, Harm Reduction models, behavioral and medical health systems, and the ability to access and negotiate the full range of services for recipients
• Experience with crisis intervention, including, risk assessments and incident management
• Ability to work successfully with a wide range of internal and external stakeholders
• Demonstrated success in working in a fast-paced environment with multiple priorities
• Ability to delegate and motivate staff to achieve deliverables
• Ability to communicate (verbally and written) with diverse populations and stakeholders
• Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams; familiarity with Access-based databases and the ability to learn new programs are required
• Bilingual preferred